Hyatt Regency JFK Airport at Resorts World New York
🏨 Hotels & Travel · Jamaica
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff were rude and unprofessional toward guests.
broken lounge access and espresso machine with indifferent staff service
Excessive noise, slow staff response, and poor customer service.
poor sound insulation between hotel rooms causes noise disturbance
Unauthorized credit card charge occurred while the guest was sleeping.
Hotel cancelled confirmed reservation due to overbooking
conflicting cancellation policies caused billing issues and required multiple calls to…
unwelcoming staff and charges for hot water
Thin walls and a blinking light caused room disturbance.
Delayed and inadequate bedding provided for the sofa bed
Manager aggressively forced a paying customer to leave the lobby area.
The hotel lacks shuttle service, has grumpy staff, and poor breakfast.
Hotel refused check-in to guest despite being on the reservation.
inadequate housekeeping service and long wait times for requested items
Frequent room changes and excessive noise from the air conditioning system.
Unsanitary room conditions and poor staff response to guest complaints.
Housekeeping failed to clean room and prepare the sofa bed.
rude front desk staff and excessive noise from other guests
inaccurate shuttle information and difficult transit to hotel with family
Business reply on Google
We sincerely apologize for the confusion and frustration you experienced during your stay. We understand the importance of clear communication and convenient travel options, and we regret that we fell short. Your feedback regarding the shuttle service, directions, and room amenities will be addressed immediately to improve our guest experience. As a loyal Hyatt member, you deserve better, and we truly appreciate you bringing this to our attention. Please email me directly at [email protected] so I may better understand where you saw the incorrect directions and who answered your call. I would like to make this right. Ashley Diaz Guest Relations Manager [email protected]
Staff refused check-in due to lack of physical payment card