Hyatt Regency Phoenix
🏨 Hotels & Travel · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel failed to refund a double-charged deposit of over three hundred dollars.
Business reply on Google
Dear Damion, Thank you for taking the time to share your feedback regarding your stay at Hyatt Regency Phoenix. While I am pleased to hear that you found your room comfortable, I am sorry to learn that several aspects of your experience left you dissatisfied. I understand your frustration regarding the parking fees and your dining experience. Guests should feel that the quality and value of services match their expectations, and I appreciate you sharing your perspective. I am especially sorry to hear about the billing issue involving your deposit. I understand how concerning it can be to have additional funds tied up due to an authorization or processing error, particularly when it impacts access to your own money while waiting for the adjustment to be completed. Thank you for bringing these concerns to our attention. We value your candid feedback and regret that your overall experience did not meet expectations. Safe and Happy Travels, Mike M.
Staff was dismissive and unhelpful regarding a third-party payment issue.
Business reply on Google
Dear Mr. Ulrich, Thank you for taking the time to share your feedback. I am truly sorry to learn about your experience at Hyatt Regency Phoenix. I understand how frustrating it must have been to encounter issues during check in related to the third party payment arrangement. Arriving at a hotel should be a smooth and welcoming experience, and I regret that the interaction left you feeling dismissed rather than supported while trying to resolve the situation. We strive to treat every guest with professionalism, respect, and empathy, especially when challenges arise. I am sorry that the service you received did not reflect those standards and that the experience left you with such a negative impression of your stay. Please contact us directly at [email protected] so our team may review your concerns in greater detail. Thank you again for sharing your feedback. Safe and Happy Travels, Mike M.
Front desk staff incorrectly applied loyalty points to another guest account.
Business reply on Google
Dear Jay Kenney, Thank you for bringing this to our attention. We’re glad to hear you found the hotel enjoyable, but we are very concerned about the issue you experienced at the front desk. Your points should never be applied to another guest under any circumstance, and we sincerely apologize for the inconvenience and frustration this caused. We take loyalty information and account accuracy very seriously, and we will be reviewing this situation with our team to ensure it does not happen again. Your feedback is extremely important, and we appreciate you taking the time to let us know. If you would be willing to share more details so we can investigate further and correct the error, please reach out to us at [email protected]. Thank you again for your feedback. Kind regards, Tonya
Hotel gym has contaminated water and cockroach infestation.
Business reply on Google
Christina, thank you for taking the time to share such detailed feedback, Christina. While we’re glad you found our location convenient and our team friendly, we’re truly sorry to hear that several aspects of your stay—particularly noise, room condition, fitness center concerns, and elevator congestion—fell short of expectations. This is not the experience we aim to provide, and your comments have been shared with our leadership team for review. If you’re open to continuing the conversation, we would welcome the opportunity to learn more and address your concerns directly—please reach out to us at [email protected]. Warm regards, Krista D
Broken air conditioning and malfunctioning smoke alarm disrupted the hotel stay.
Business reply on Google
Hello Sujan, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at [email protected]. We hope to hear from you soon. Best wishes, Nikita
Two suitcases were stolen from the hotel room during the stay.
The hotel location is perceived as unsafe due to local crime.
Business reply on Google
Hi Mari, thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of stay and the first and last name the room was booked under to [email protected]. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm regards, Joseph
Hotel staff compromised room security and privacy during guest stay.
Business reply on Google
Greetings, Anthony! Thank you for your review. Please reach out to us at [email protected] with your stay details so that we may further assist you. Best Regards, James
Excessive noise levels due to building architecture and lack of management intervention.
Business reply on Google
Hi Randy Boyer, Thank you for sharing your feedback. We're glad to hear you found the rooms clean and enjoyed the location, but we're very sorry to learn that your experience was negatively impacted by noise and other concerns. Your comfort is important to us, and we'd like the opportunity to look into this further. Please feel free to reach out to us directly at [email protected], so we can discuss your stay in more detail. Best Wishes, Brittney C. Guest Experience
Poor service, slow elevators, and delayed housekeeping at the hotel.
Business reply on Google
Hello Carol! Thank you for providing feedback in regard to your recent stay at our hotel. I am sorry to hear about your experience. Please reach out to us at [email protected] as we would like the opportunity to speak with you further. We look forward to hearing from you. Warm Regards, Travis
Hotel cancelled reservation despite prior confirmation of late arrival
Business reply on Google
Greetings, Greg! Thank you for your review. Please reach out to us at [email protected] with your stay details so that we may further assist you. Best Regards, James
hotel room was not cleaned properly before check-in
Poor room layout, confusing signage, and unannounced water service interruption.
Business reply on Google
Dear Greg, I am sorry to hear your recent stay with us here at Hyatt Regency Phoenix was not as expected. I am disappointed to hear you had issues with hearing the elevator bell, finding your room, storage issues in the room and the water being off for maintenance. Your time and review are very important to us. Please email [email protected] with your stay details so we may further assist. We appreciate the opportunity to serve you. Michaela
Staff provided poor communication and failed to provide all reserved rooms.
Business reply on Google
Hello Rose Bennett, Thank you for your feedback and recent stay at Hyatt Regency Phoenix. We are disappointed to learn about your recent experience. We will share this with our management team. Feel free to reach out to us on social channels to discuss further. Warm regards, Rebecca Guest Experience
hotel overbooked room and failed to resolve incorrect billing charges
Business reply on Google
Dear Laura, I am sorry to hear your stay with us here at Hyatt Regency Phoenix was not as expected. I truly appreciate your feedback and want to assist with this matter. Please email us at [email protected] with your stay details so we may assist further. I truly value the opportunity to serve you and look forward to hearing from you. Michaela
Poor parking, unfriendly staff, and lack of breakfast service information.
poor communication regarding hotel amenities, parking, and billing procedures
Business reply on Google
Hello Sunghyun, Thank you so much for your detailed stay feedback and review. We are very sorry to hear of the experience you have described. Your feedback is very important to us and will be used to improve our level of service. Some of our goals are to provide the expected services and accommodations each visit. We apologize that we fell short of meeting our goals during your stay. You can reach out to us at [email protected] to have your concerns documented and addressed. We look forward to hearing from you soon. Warm regards, Dacia Guest Experience
Hotel failed to provide promised refund and ignored follow-up calls
Business reply on Google
Hello Baylen Patcheck! Thank you for providing feedback in regard to your recent stay at our hotel. I am sorry to hear you did not enjoy your stay. Please reach out to us at [email protected] as we would like the opportunity to speak with you further about this. We look forward to hearing from you. Warm Regards, Michelle
Poor room quality, excessive noise, cleanliness issues, and high shipping fees.
Business reply on Google
Hi Wendy Buck, Thank you for taking the time to share your experience. We are sorry to learn of your experience. This is not what we want our guest to expect when staying with us. We would like to properly address your concerns. Please send us your review and reservation details to [email protected] for further assistance. Thank you. Kind Regards, Brittney C. Guest Experience
Front desk staff were rude, unhelpful, and exhibited discriminatory behavior.
Business reply on Google
Hello Keith Cheng, We would never want to increase your workload, but we would like to discuss this review with you further and in order to do so, we would need for you to contact us at [email protected] with your stay details. Ultimately, we appreciate you taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay is not meeting expectations and that you were disappointed in multiple instances with check in, the guestroom and our staff. Should we not hear from you, we hope the remainder of your stay takes a turn for the better and in the end, we can welcome you back at Hyatt Regency Phoenix for an improved stay that exceeds all expectations. Best regards, Jamison Guest Experience