Hyatt Regency San Antonio Riverwalk
🏨 Hotels & Travel · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel beds and pillows were uncomfortable and poor quality.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Valet failed to charge electric vehicle as promised by staff
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Hotel bartenders were rude and inconsiderate to guests.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Hotel staff refused to honor a valid reservation despite Expedia confirmation.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Poor room climate control and failure to provide housekeeping services.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Front desk is unresponsive and closet light cannot be turned off.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Reserved room was unavailable and pull-out bed setup was inadequate.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Hotel overbooked rooms and failed to provide adequate accommodations for students.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
room contained bedbugs causing physical harm and poor staff response
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Hotel overbooked rooms and turned guests away without alternative accommodation.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Staff entered room unannounced and customer service wait times were excessive.
Business reply on Google
Thank you, Roei, for taking the time to share your feedback regarding your recent stay with us. We apologize that we were unable to consistently deliver every aspect of the Hyatt Regency San Antonio Riverwalk experience we pride ourselves on. We greatly value your business and offer a personal apology for your less-than-perfect stay. We do hope you'll consider giving us another opportunity to exceed your expectations in the future.
Lack of water pressure and excessive noise from elevator lobby.
hotel overbooked and failed to provide a reserved room
Valet staff perform illegal maneuvers and mock customers involved in accidents.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
hotel room lacked hot water and adequate water pressure
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right
Hotel triple charged parking and failed to resolve the billing error.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Inaccurate room view description and poor customer service regarding reservation details.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
Hotel was dirty, elevator broken, and room view was misrepresented.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right.
multiple room maintenance issues including broken toilet and nonfunctional air…
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your visit. Your satisfaction is extremely important to us, and we are committed to improving our services based on your input. To better understand the situation and work towards a resolution, please reach out to us directly at [email protected]. We’d greatly appreciate the opportunity to address your concerns and make things right
Unexpected destination fees and a traumatic incident occurred at the hotel.