Hyatt Regency Seattle
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
hotel failed to provide requested cot and charged unexpected extra fees
Business reply on Google
Dear Mr. Reding, Thank you for taking the time to share your feedback regarding your recent stay. We are very sorry to learn of your disappointment with your experience. We understand how frustrating it must have been to reserve a room with the expectation of having a cot or rollaway bed available, particularly after taking the additional step of calling to confirm the request prior to arrival. We regret that this expectation was not met and that you felt the situation was not handled with the level of care, communication, and service you deserved. We are also sorry to hear that you left feeling dissatisfied with the additional fees and associated amenities offered during your stay. We understand that value and transparency are important to our guests, and we regret that your experience did not reflect the standards we strive to provide. We would appreciate the opportunity to learn more about your stay and address your concerns directly. Please reach out to us at [email protected] with your stay details so our team can review the matter further and follow up with you. Thank you again for bringing your concerns to our attention. Sincerely, Michele
unprofessional and dismissive customer service from hotel staff
Business reply on Google
Greetings Jason, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Seattle. While we are pleased to hear that you found your room satisfactory, we are sincerely sorry to learn that your interactions with our team did not meet your expectations. Providing warm, attentive, and welcoming service is one of our highest priorities, and we regret that your experiences at both the front desk and restaurant left you feeling unvalued. We understand how important genuine hospitality is to the overall guest experience, and we are disappointed that we did not deliver the level of care and service you deserved. If you do not mind, we would appreciate the opportunity to learn more about your experience and discuss your stay further. Please contact us through our social media channels at your convenience so that a member of our team can connect with you directly. Thank you again for bringing your concerns to our attention. We hope to have the opportunity to address them and restore your confidence in Hyatt Regency Seattle. Best, Donna
hotel failed to process a promised refund for the customer
Business reply on Google
Hello Jasmina, Thank you for taking the time to share your feedback regarding your stay at Hyatt Regency Seattle. We’re glad to hear that you enjoyed your guest room; however, we are very sorry to learn that your service experience fell so far short of expectations. We understand how frustrating it must have been to be told that a credit would be issued and then not see it reflected as expected. Clear communication and timely follow-up are essential, and we regret that this situation left you feeling disappointed and unsupported. Your comments regarding the customer service you received are concerning, as providing knowledgeable and attentive assistance is a core part of the experience we strive to deliver. We appreciate you bringing these concerns to our attention. To ensure your experience is fully reviewed and properly addressed, we kindly ask that you contact our dedicated at [email protected] for further assistance. Safe & Happy Travels, Mike M.
Long check-in lines and lack of lobby restrooms.
Business reply on Google
J, Thank you for taking the time to share this feedback. We’re very sorry to hear about your experience, especially with the long check‑in lines and the inconvenience caused by our lack of lobby restrooms. Waiting in line after a long trip is already frustrating, and not having access to a restroom only makes it worse. This is not the level of comfort or ease we want for our guests, and your comments will be shared with our team as we continue working to improve the arrival experience. We appreciate you bringing this to our attention and hope we’ll have the chance to provide a smoother, more welcoming visit in the future. Tonia
Hotel denies restroom access to professional drivers dropping off guests.
Business reply on Google
Hello Yenethun, thank you for taking the time to review your past experience with us. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of the incident to [email protected]. I hope you have a great day! Warm regards, Joseph
Hotel failed to provide promised parking after payment was collected
Business reply on Google
Hello Rylee, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at [email protected]. We hope to hear from you soon. Best wishes, Nikita
The hotel has failed to refund the room deposit after checkout.
Business reply on Google
Hello Sara, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at [email protected]. We hope to hear from you soon. Best Regards, Lindsey
Unsanitary bathroom conditions and poor management response to service requests.
Business reply on Google
Dear Suzana Durollari-Albiez, Thank you for taking the time to share this detailed feedback. We are truly sorry to hear about the issues you encountered during your stay, especially regarding the cleanliness of your bathroom and the delays in receiving assistance. This is far from the standard of care and hospitality we strive to provide, and we understand how frustrating and disappointing this must have been. We also regret that the interaction with our manager did not include an apology—every guest deserves acknowledgment and respect when concerns are raised. Your comments about the lobby environment and lack of visible security are equally important, and we appreciate you bringing them to our attention. If you would like help addressing these concerns, please send a detailed message—including your dates of stay and the first and last name the room was booked under—to [email protected]. We would welcome the opportunity to look into this further and make things right. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back for a much-improved experience. I hope you have a great day. Warm Regards, Kari Guest Experience
Hotel overbooked and cancelled reservation for a higher paying guest
Business reply on Google
Dear Dana L, Thank you for taking the time to share your feedback. So we can look into this further, and assist you better please reach out to us directly at [email protected] with your details. Warm regards, Michelle Guest Experience
Construction noise and lack of front desk responsiveness disrupted guest rest.
Business reply on Google
Hello Qinghuai! Thank you for taking the time to share your feedback with us. We truly appreciate hearing about your experience, and we’d like the opportunity to learn more and address your concerns directly. When you have a moment, please reach out to us at [email protected] so we can assist you further. We look forward to connecting with you and ensuring your next stay is even better. Warm Regards, Travis
The room was too small and parking fees were expensive.
unexpected charges for water and lack of parking fee explanation
Business reply on Google
Dear Eternalhoneybe, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at [email protected]. We hope to hear from you soon. Best Regards, Lindsey
Hotel staff forced guests with disabilities to use stairs.
Business reply on Google
Greetings, Tyler! Thank you for your review! We are glad to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back soon! Best Regards, James
Uncomfortable bedding, poor temperature control, and limited food options.
Business reply on Google
Hello Yellow Rain Jacket, Thank you for choosing to stay with us. We appreciate you taking the time to share your rating and feedback. We apologize for any dissatisfaction you experienced with your guest room bed, the temperature in your room, dining options, and WiFi service. Your comments will be reviewed and considered as we work to improve our guests' stay experience. If you would like to contact us directly, please get in touch with us via email at [email protected]. We hope to welcome you back. Best regards, Angela Guest Experience
Poor customer service, unprofessional staff, and inadequate housekeeping standards.
Business reply on Google
Greetings, Wonkyu! Thank you for your review. Please reach out to us at [email protected] with your stay details so that we may further assist you. Best Regards, James
Front office staff incorrectly charged the room twice during check-in.
Business reply on Google
Hello Elisa, Thank you for taking the time to share your feedback. We deeply regret the experience you had at check-in, and we sincerely apologize for the confusion, the delay, and the added stress it caused, especially with your travel plans at risk. There is no excuse for the error in handling your reservation and payment, and we understand how frustrating and unacceptable this situation must have been. What you described does not reflect the level of care and professionalism we strive to deliver, and we are actively addressing this with our front office team to ensure such mistakes are not repeated. We appreciate you bringing this to our attention, and while we cannot undo the inconvenience caused, we hope you'll allow us the opportunity to provide a far better experience should you choose to stay with us again. Warm regards, Rebecca Guest Experience
Room was not ready upon arrival despite strict check-in times.
Business reply on Google
Hello Youngak Kim, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at [email protected]. We hope to hear from you soon. Best Regards, Lindsey
Hotel failed to provide or disclose lack of daily housekeeping service.
Business reply on Google
Hello Moshe Saikevich, Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience. This does not meet our standards. We would love the opportunity to address your concerns directly. Please feel free to contact us via email at [email protected]. We hope to hear from you soon. Best Regards, Sarah
The hotel staff allegedly racially profiled and harassed a guest.
unauthorized breakfast charges remain on bill despite dispute
Business reply on Google
Hi Mingjun, Thank you for taking the time to leave us a review. We are saddened to learn that you had a billing issue, and it has not been resolved. We would love the opportunity to look into this for you. Please email us your review and reservation details to [email protected] for further assistance. Thank you! Kind Regards, Brittney C. Guest Experience