Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Teller exhibits discriminatory behavior and hostility toward a customer.
Business reply on Google
Hi Maria Moore, thank you for sharing your feedback with us. Our customers' financial security is our top priority. We understand your concerns and are reviewing your comments with our team in Chicago. We'd like to follow up with you directly. You can reach out to us at wintrust.com/contact-us.
inconsistent information provided regarding account opening requirements
Business reply on Google
Thank you for banking with Hyde Park Bank. We want to support our communities with best-in-class financial services. We're sorry to hear you've had difficulties working with us and we'd like to provide the solution you need. We're escalating your feedback and would like to connect with you directly. Please reach out to us at wintrust.com/contact-us or 800-856-0212.
The bank lacks modern digital banking capabilities.
Business reply on Google
Thank you for banking with Hyde Park Bank. We want to support our community's business owners with best-in-class financial services. We're sorry to hear you've had difficulties working with us and we'd like to provide the solution you need. We're escalating your feedback and would like to connect with you directly. Please reach out to us at wintrust.com/contact-us or 800-856-0212.
Customer waited thirty minutes for a scheduled appointment with bank staff.
Business reply on Google
Hi Martha Taylor, customer service is important to us and we want to ensure you're taken care of. We'd like to learn more about your experience. Please reach out to us at wintrust.com/contact-us. Thank you for banking with Hyde Park Bank.
Bank staff errors caused fees and management failed to resolve issues.
Business reply on Google
Thank you for banking with Hyde Park Bank. We want to support our community's business owners with best-in-class financial services. We're sorry to hear you've had difficulties working with us and we'd like to provide the solution you need. We're escalating your feedback and would like to connect with you directly. Please reach out to us at wintrust.com/contact-us or 800-856-0212.
Bank used predatory renewal tactics on an elderly customer's accounts.
The bank requires excessive documentation to open a new account.
Business reply on Google
Hi A Smith, customer service is important to us and we want to ensure you're taken care of. Please reach out to us at wintrust.com/contact-us. We'd like to learn more about your experience, and hope to earn back your trust.
Bank tellers exhibited unprofessional and rude behavior toward customers.
Customer alleges discriminatory service practices at this specific bank branch.
Bank staff member was rude and hung up during a call.