IAH Houston Rental Car Center

Long wait times due to insufficient staffing at the rental counter.

Poor airport layout and inefficient rental car center navigation

Shuttle driver damaged luggage and management is unresponsive to claims.

Airport staff are rude and charge excessive prices for water.

Shuttle driver broke luggage cup holder while loading suitcase

Long wait time for the rental car shuttle bus

shuttle driver went on break leaving passengers stranded on the bus

Rental vehicle was damaged, filthy, and had mechanical issues.

Broken facilities and rude staff at rental car center

Rental company charged extra despite reservation stating unlimited miles.

excessive wait times and lack of available rental vehicles

Unexpected price increase and excessive fees charged at rental pickup

Long wait time at exit due to limited processing lanes

Unsafe shuttle transport and unexpected price increases at rental location.

Poor shuttle instructions, hidden fees, and unresponsive customer support.

customer overcharged for fuel despite being told it was included

Excessive wait times at the Budget rental car counter

Rental car had mechanical failure and company unfairly charged customer fees

Rental car center hours do not match booking availability

Excessive wait time due to slow service and poor staffing management.