Ideal Health Clinic: Schani Manungo, NP-C
🩺 Health & Wellness · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Clinic denied DOT physical certification despite patient providing medical documentation.
Business reply on Google
We take all patient concerns seriously. However, it is important to clarify the role and responsibilities of a Certified Medical Examiner when performing a DOT physical. A DOT physical is not simply a routine exam. As required by FMCSA/DOT, the Medical Examiner must carefully review the driver's medical history, current health conditions, and medications. The DOT examination form includes 32 medical history questions that must be answered by the driver. If information obtained during the examination reveals a discrepancy, inconsistency, or medical concern that could affect the driver's ability to safely operate a commercial motor vehicle, the Medical Examiner has a responsibility to obtain additional information. This may include requesting medical records, clarification, or clearance from the driver's treating provider or specialist. The Medical Examiner cannot ignore potential concerns or certify a driver without sufficient information to determine that the driver meets the applicable FMCSA medical standards. If requested documentation or clearance is not provided, the Medical Examiner may be unable to certify the driver because we cannot state that the individual is medically qu
Front desk staff mistreated and humiliated the patient.
Patient waited forty-five minutes without being acknowledged or assisted by staff.
The receptionist displayed a rude attitude toward the patient.
Overcharged for physical and experienced excessive wait times.
Business reply on Google
We are sorry for your inconvenience. However, as we are not your primary care provider and have never evaluated you prior to your visit, we cannot blindly sign off on paperwork that is asking us if you are able to perform certain task without actually verifying if you are able to do so. Finally, the price for your service was recently changed which is why you were charged the current prices. However, once it was brought to my attention that the online price was not changed to reflect the current price, the difference was refunded back to your method of payment. Again, we are sorry for any inconvenience and wish you all the best in your future endeavors.
Clinic provided incorrect DOT physical certification resulting in lost wages
Business reply on Google
Thank you. It was our please serving you. Please visit us for all your urgent care needs.
Clinic attempted to charge twice for a single DOT physical exam.