Imperial Nails Lounge
💅 Beauty & Spa · Cedar Park
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Customer left after waiting thirty minutes past their scheduled appointment time.
The salon forces high mandatory tip percentages at checkout.
Business reply on Google
Hello Nadia! We are glad that you enjoyed our space and our services. We just wanted to clarify a few misunderstandings! We have well over two hundred color choices for regular polish in multiple brands. We are also always looking to add to our collection and open to any recommendations. We also do have an option to add a custom tip right in between the percentages and the no tip options. We apologize for any confusion, we hope you can understand we never want anyone to feel pressured to tip. Thank you for supporting our business!
Excessive wait times and poor service coordination during the appointment.
Business reply on Google
Dear Lisa Noble, we sincerely appreciate your feedback and regret that your experience did not meet your expectations. We strive to provide attentive and timely service and would welcome the opportunity to discuss this further to ensure your concerns are addressed. Please feel free to contact us directly at your convenience.
Poor quality nail service and long wait times for high cost.
Business reply on Google
Dear Victoria Lynne, we’re truly sorry to hear your experience did not meet expectations and appreciate your feedback. We strive for transparency in pricing and excellent service, and would welcome the opportunity to discuss this further with you directly to better understand and address your concerns. Please contact us at your convenience.
Long wait times and poor service quality resulted in unsatisfactory nails.
Business reply on Google
Dear Beatriz, We sincerely apologize for the delay and the frustration caused during your visit, as this is definitely not the experience we want for our guests. We would like to clarify that after completing your pedicure, you requested to add a manicure service and preferred both to be done at the same time to meet your schedule. Because we were fully booked, we advised that we couldn't accommodate them simultaneously and suggested returning the next day. Since there was no initial confirmation from your side, our team assumed you decided to skip the manicure. However, once we noticed you were still waiting, we immediately arranged a technician to take care of your hands, which you accepted, though we deeply regret that this ultimately caused you to miss your other appointment. Regarding the price of $172, this reflected the premium, high-end services selected for both your hands and feet. Since we value your satisfaction and want to take responsibility for the communication breakdown on our part, we would love to welcome you back. Please call our salon directly so we can addres
Staff repeatedly refused to answer phone calls and denied manager access.
Business reply on Google
Dear Vyanh, we’re sorry to hear about your experience and appreciate you sharing your feedback. We strive to provide attentive service and would welcome the opportunity to discuss your concerns directly. Please feel free to contact us so we can assist you personally.
Technician rushed service resulting in uneven nail shapes and chipped gel.
The nail technician failed to provide the requested style and length.