Indiana University Health
🩺 Health & Wellness · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected and unclear long-term billing for medical equipment rental
Business reply on Google
Thank you for the comments. We strive to provide high-quality and cost efficient care. Please contact us at [email protected] with any other comments.
Incorrect billing quote remains uncorrected after two years of contact.
Billing errors and unauthorized disclosure of protected health information
Doctor ignored medical history and performed unauthorized surgical procedure
Staff failed to process insurance authorizations for prescribed medical treatment
Billing department failed to process insurance and sent account to collections.
Online payment system is dysfunctional and appointment availability is extremely limited.
unexplained charges added to medical bill and removed upon inquiry
Patient receives recurring incorrect billing adjustments and unresponsive customer…
Poor communication and lack of responsiveness from medical staff and portal.
Patient charged extra for answering routine medical questions during preventative visit.
Appointment cancellation and unexpected collection notice for unpaid bill
Inefficient billing department requires excessive time and effort to resolve errors.
Patient experienced surgical complications and unresolved billing issues.
Repeated appointment cancellations and long wait times for medical care.
repeated billing errors and difficulty obtaining medical records
frequent appointment cancellations and long rescheduling wait times
Patient required an unnecessary office visit to obtain a prescription refill.
The medical practices are outdated.
Complex facility navigation and impersonal digital check-in processes cause patient…