Indianapolis Animal Urgent Care

Business reply on Google

Michelyn, I reviewed your visit thoroughly, along with the medical records from the other hospitals involved. I also appreciate the opportunity to restate our hospital’s ethos: to provide high-quality, ethical care without taking financial advantage of anyone in distress. The care and recommendations provided were medically appropriate and consistent with veterinary standards. Both cats were presented with an uncertain ingestion history, and initial concern centered on the possibility that the other pet had swallowed the shoelace. Even if it had been clear from the start which pet was involved, the recommended medical plan -- inducing vomiting and monitoring for obstruction -- would have been identical. As discussed during your visit and again in our correspondence, radiographs rarely visualize materials such as string or shoelaces unless an obstruction is already developing. Performing them at that time would have caused unnecessary stress for your pets, not to mention added cost. To further illustrate the limitations of radiographs for this type of material, the images performed days later at another facility -- at more than double the cost of our hospital -- were also reported a

Business reply on Google

Sylvina, I’m truly sorry to hear about your experience and the loss of your pet. I’ve started looking into what happened, and I agree, what you described should not have occurred. We do see cases until our posted closing time. That’s our policy, and you are absolutely right to expect it. There are situations where we may be unable to take new patients temporarily - - for example, if the doctor is in emergency surgery or if the pet’s needs exceed what we can provide (like prolonged oxygen support or overnight care). Even in those cases, our team should clearly assess the situation and help guide next steps. At minimum, you should have received support and direction. If that didn’t happen, it’s unacceptable. I’m sorry for the stress and frustration this caused during an already critical moment. I’ll be following up with the team directly. Again, I’m very sorry for your loss and to hear this was your experience with us. - Dr. Murphy

Business reply on Google

We are heartbroken to hear about Leo’s passing. Please know that we did everything in our power to save him. We’ve tried reaching out to you a couple of times this afternoon, and we want you to know we’re here for you during this difficult time. If you’d like to talk further about Leo or if there’s anything we can do to support you, please don’t hesitate to call us or email me directly at [email protected].

Business reply on Google

Hi Naswe, I'm truly sorry to hear about the complications your cat is experiencing. I understand how difficult this situation must be for you, and I regret that you felt placed in a position where leaving a negative review was necessary. Please know that your concerns are important to me and all of us here, and we wish you and Roxy the very best. If you’re willing, feel free to reach out to me directly at [email protected].

Business reply on Google

Hi Amy, I'm so sorry to hear about the passing of your pet. I can't find a client by your name, feel free to reach out to me at [email protected] or give us a call at your convenience. I worry you may have our facility confused with another.

Business reply on Google

Hi Steve, I realize you left this review 11 minutes ago but I wanted to let you know that we called you three times attempting to see your pet; we brought in an unscheduled veterinarian to assist with our at-capacity caseload hospital due the number of critical cases and surgeries. Our wait time is always posted on our website at www.iauc.vet and you can register online or give a call if you desire any further clarity. With that said, I have also been informed you berated and made lewd gestures at the staff and feel that is best you seek out alternative care for your pets suspected eye infection today. I am regretful we were not able see your pet as fast as you had hoped, but please know we are always trying our best to be as efficient as possible with the cases that come.