Indianapolis Healthplex
🏋️ Fitness & Gyms · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided an impersonal and unhelpful response regarding program enrollment.
Business reply on Google
Hi Ryan, Thank you for taking the time to share your experience. We’re really sorry to hear that this left you feeling disappointed. That’s certainly not the level of care or support we strive to provide for families interested in our youth programs. We’ve looked into this on our end and haven’t been able to locate your original inquiry, so we’re concerned there may have been a communication breakdown. We would truly appreciate the opportunity to make this right. If you’re willing, could you please forward your original message or reach out to us directly at [email protected]? This will help us better understand what happened and ensure you receive the guidance and next steps you were looking for. We appreciate you bringing this to our attention and hope to connect with you soon. Indianapolis Healthplex Team
Flyer failed to mention membership requirement for event entry.
Accounting errors led to an unresolved charge being sent to collections.
Business reply on Google
I regret to hear about your experience. At the Indianapolis Healthplex, we have a significant member base and want to reassure you that this is not a typical occurrence. After investigating, our records indicate that we previously addressed this issue with you two years ago. Unfortunately, we are unable to take any further action regarding this account since it has already been forwarded to collections.
Childcare staff failed to remove infant from car seat during distress
Business reply on Google
Hi Lindsey, thank you for sharing your feedback. We’re truly sorry to hear that your experience in our Kids Zone last year did not meet expectations. Since then, we’ve revamped our Kids Zone department under new leadership and made significant improvements to ensure a safe, nurturing, and engaging environment for children of all ages. We would love for you to come see the updates for yourself and experience the difference. Please feel free to reach out to us directly if you’d like to learn more—we’d be happy to connect with you.
difficult contract modification and unprofessional staff behavior
Poor facility maintenance, rude staff, and restricted member access to amenities.
Coach repeatedly changed schedules and quit without notice
Business reply on Google
We are so sorry for this extreme inconvenience. Our coaches are volunteers and we just learned an hour ago of this situation. We will be in contact in the morning to resolve the issue and make arrangements for a new team.
Management failed to address issues regarding unreliable personal training staff
Business reply on Google
Tiffany - From our records you have not been to the club since 2017. We changed ownership in 2019 and would hope that you come and give it another try. We are not associated with the past owners and have done a lot of improvements and updates to the club since taking over.
The gym charges a recurring initiation fee for returning members.
Business reply on Google
We do have many discounts for teachers, Heroes, students etc. The pricing has only increased a few dollars in the past 2 years. Sorry we couldn’t meet your needs.
Poor facility maintenance, cleanliness, and communication under new management.
Business reply on Google
Nathan - We would love for you to come and tour the facility and see all of the updates/upgrades we have put into place over the last 4 months. I think you will be pleased with the progress as well as the improvements in the way that the club runs.
The facility quality has declined significantly compared to previous standards.
Business reply on Google
We would love for you to come and tour the facility and see all of the updates/upgrades we have put into place over the last 4 months. I think you will be pleased with the progress as well as the improvements in the way that the club runs.
The facility is dirty and poorly maintained under new ownership.
Business reply on Google
Larry - I know this was left a bit ago, but we would love the chance to show you the changes. We would love for you to come and tour the facility and see all of the updates/upgrades we have put into place over the last 4 months. I think you will be pleased with the progress as well as the improvements in the way that the club runs. We have several members who have returned and are extremely happy with giving us another try.
Difficulty canceling gym membership under new ownership
Front desk staff provided rude and unwelcoming customer service.
Front desk staff member was rude and offensive to the customer.
membership application errors and lack of communication from staff