Indianapolis Marriott East

Business reply on Google

Federico, thank you for describing what happened during and after your stay. We are very sorry for the difficulties you encountered with our service at the front desk and for the ongoing frustration of not receiving a proper receipt. This should have been resolved promptly, especially after you reached out multiple times for help. Your experience with both the interaction and the follow-up communication does not reflect the standards we set for our Guest Relations team, and we understand the impact this has on your business travel. We appreciate you bringing this to our attention.

Business reply on Google

Simon, thank you for sharing such a detailed account of your experience with us. We are sorry that your recent visit was impacted by several issues, especially at breakfast. The challenges you described with our morning service and the noise so early in your guest room are truly disappointing to hear. Our housekeeping team and our Food & Beverage team will both be reviewing your feedback closely. We appreciate the chance to improve for future visits.

Business reply on Google

Peng, thank you for taking a moment to share your experience. We are sorry that breakfast and your arrival experience left you so disappointed. Your comments will be directed to our culinary and Guest Relations teams, as both areas strive to provide a much higher standard. We appreciate the opportunity to learn from your feedback.

Business reply on Google

Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how distressing a situation like this must be. The safety and well-being of our guests is extremely important to us. While incidents involving vehicles are handled in coordination with local law enforcement and your insurance partners, our team remains committed to supporting guests through the process and ensuring all appropriate reports are filed and escalated. We regret that your interaction with our team did not leave you feeling supported. That is certainly not the level of service we strive to provide. Our goal is always to listen, assist, and ensure every guest feels acknowledged and respected, even in challenging situations. Please understand that matters involving theft are actively investigated by the police, and we fully cooperate with their efforts while working within established procedures. Additionally, our property follows strict security and incident documentation protocols to ensure all situations are properly reviewed and addressed. We take your feedback seriously and are reviewing your concerns internally, including our communication and support processes, to ens

Business reply on Google

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and that you left feeling frustrated. We take concerns regarding communication, guest comfort, and overall experience very seriously. It is never our intention for a guest to feel misled or disappointed, and we regret that we fell short in your case. While we work hard to communicate clearly about amenities, events, and things under our control, we understand how important it is that expectations are properly set before arrival. Your comments have been shared with our leadership team so we can review what occurred and identify ways to improve. We would welcome the opportunity to discuss your stay further and address your concerns directly. Please feel free to contact the hotel directly and ask to speak with a member of management. Thank you again for your feedback, it helps us improve for future guests!

Business reply on Google

Thank you, Stephen, for sharing your experience with us. While it’s good to know our team members at the front desk made a positive impression, we regret that your ambassador elite status was not fully recognized during your visit. Our Guest Relations team appreciates this feedback and will use it to support ongoing training. We are grateful for the opportunity to improve.

Business reply on Google

Rob, thank you for sharing these concerns with us. We are truly sorry to hear that your experience was affected by the issues you described in your room and throughout your stay. Our housekeeping and engineering teams will be reviewing these matters carefully to address the smoke and odor concerns, as well as the condition of your bedding and bathroom. We appreciate you bringing this to our attention and will use your feedback to support necessary improvements.

Business reply on Google

Ben, we are truly sorry your experience was so challenging, from the difficulties finding your accommodations to the issues you encountered throughout your visit. It is deeply concerning that navigating to your room proved so complicated, and we regret that our Guest Relations team did not provide the guidance and support you needed at each step. The condition of your room's A/C and the crowded environment you described do not reflect the experience we want our guests to have, and we understand how frustrating this was, especially considering your extensive travel background. We take your comments very seriously and will be sharing them with our Guest Relations, engineering, and event planning teams so we can make meaningful improvements. Thank you for taking the time to detail your impressions. We genuinely appreciate the opportunity to learn from your experience, and we are sorry to have let you down.

Business reply on Google

Tom, we are genuinely sorry for the condition of your guest room and the bathroom situation you described. Experiences like this fall far short of the standards we expect from our housekeeping team, and we understand your disappointment as a loyal Marriott member. Your feedback is important, and we appreciate you giving us the chance to address these concerns.

Business reply on Google

Sarbajit, thank you for bringing this to our attention. We’re sorry your experience obtaining a receipt has been so frustrating. Your feedback about the check-out process will be reviewed with our team, as we want every guest to feel well cared for. We appreciate you letting us know about this so we can find ways to improve.

Business reply on Google

Mariusz, thank you for sharing your experience. We’re sorry to hear your stay didn’t meet expectations, and your feedback is important for us to review with our team. We understand the impact these issues can have, and we’re committed to making improvements. Thank you again for bringing these concerns to our attention.

Business reply on Google

James, thank you for taking the time to share your experience. We’re sorry your visit was not as smooth as you expected, and we understand your frustrations with the booking process and your arrival. Your feedback is important and has been shared with our team for review as we work to improve future guest stays.

Business reply on Google

Dear Tom, Thank you for bringing these matters to our attention. We sincerely apologize for the inconveniences you experienced during your stay, especially regarding the room mix-up and HVAC issue. Please know that these incidents don't represent the quality of service we strive to deliver. Rest assured, we'll closely review your comments with our team to prevent such situations in the future. We also understand your concern about the double charge and will ensure this matter is resolved as promptly as possible. Your feedback is important to us and helps us to improve our services. We hope you'll consider giving us another chance to provide you with the superior stay that you should expect from us. Thank you once again for your honest feedback.

Business reply on Google

Matt, thank you for sharing your detailed feedback. The perspectives you provided about your recent experience are valued and will be considered by the management team. Efforts are always underway to ensure events run smoothly, and your observations about the environment and amenities will be shared for future improvements. While it’s disappointing to hear that your visit did not meet expectations, the comments regarding both the positives and challenges are appreciated.