Infinity Movers, Inc.
🔧 Home Services · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Moving company damaged furniture and lost expensive sewing machine parts.
Delivery of household items is significantly delayed beyond the promised timeframe.
Business reply on Google
We are not the company that moved this customer. We do not do longdistance moves. We are located in chicago, Illinois the Infinity Movers you are refering to is in New York, New York. Mrs Bernett we are sorry this happen to you but we are not the company.
Movers damaged personal belongings and property walls during the move.
Business reply on Google
We never damaged anything of this customer furniture or walls, The problem was this customer didnt have the money to pay for the move.
The company charged double the quoted price for moving services.
Business reply on Google
We have a two hour menimum. The price for moving for two hours plus travel is $425.00. We do not send out a truck for one hour it was two men and a truck. I am very sorry you were confused about the price because we explained everything to you before we booked the move.
movers arrived late and refused to move furniture into the home
Business reply on Google
This customer wanted to pay with a credit card but didnt have any money on the card. We refused to move the money into her place until we got paid.
movers were unprofessional and complained when asked to move furniture
Business reply on Google
I am so sorry for the inconvenience you were cased by the workers disrespect that is not something we condone. We reprimanded every employee that was on that move. We thank you for your business and review
Movers damaged furniture and failed to report the breakage.
Business reply on Google
Infinity Movers did'nt move this customer. We were trying to help this customer get moved because we were over booked at the time. So we had another mover to move her. We appologize for the problems you had if there is any thing we can do to make this right please call and let me know Ellis
Movers damaged personal property and failed to address repair requests.
Business reply on Google
Mrs. Evans it is company polocy to get paid before the truck is unloaded that was told to you several times. First by the secretary and then again by the truck driver. We do not handle our custromers furniture that way but whatever we can do to make this right with you we are willing
Movers cancelled the appointment on the scheduled day of service.
Business reply on Google
Some time we have problems with employees coming to work especially if they had a big move before the move they are now getting. We sincerely apologize for this incident it was not on purpose.
Movers damaged property and caused significant inconvenience during the repair process.
Business reply on Google
The movers did brake the glass at this landlords house. When I found out the glass was broken I called the landlord to let them know we were going to fix it and I did. It took four visits because the glass had to be taken out and a new piece had to be made. The trim around the door was very old and I had to find trim that matched. I am very sorry this happen but things happen sometime moving furniture. Ellis
Movers were late, damaged property, and intentionally delayed the moving process.
Business reply on Google
We moved Mrs. Jamila Woods 2/2/21 the day of the big snow. Yes we were 45 minutes late because we had to dig the trucks out of 9 inches of snow. We informed her about the problem with the snow. When we arrived at her house we had to park a block away from her house and walk the furniture and boxes from her house to the truck. We could not use our four wheeler. two wheeler or our speed box because no one had shoveled the snow. Once we loaded the truck on Greenwood she wanted us to pick up more furniture at a storage on Ashland. When we arrived there her furniture was on the 3 floor and we had to use the elevator to bring it down. Then we went to her apartment in Hyde Park with an elevator that would only carry very little. We worked 12 hours but only charged her for 10 hours because she had damages. Her bill was $1884.00 we gave her $269.00 off the bill for her damages.
Company refused to pay for damages caused during the move.
Business reply on Google
This person had damages to her furniture already. The movers showed her the damages she had. After the move she called me and said the movers damaged her furniture I went over to look at the furniture and saw the damages and told her the damages was old and dirty. The customer called and threatned me of lawsuits, BBB and other things I will not mention.
Movers failed to transport all items as contracted.
Business reply on Google
We were contacted by Mrs. Johnson to move her daughter. We went to the address to move her and she and another gentleman showed the movers what to move. They loaded the truck with what she wanted and told them she was leaving the rest. The movers loaded what she wanted them to move. They would not have left the rest of the furniture unless they were told to do so
Movers cancelled the appointment on the day of service without notification.
Business reply on Google
We booked Kelisha move but the truck had a blowout on the way to her house. We called her and told her we might not be able to make her move at the time we had her schedule for but we could get to her the next day. She did not accept this. We are very sorry we could not meet your needs
Movers were late, unprofessional, lacked tools, and damaged furniture.
Business reply on Google
Thanks Mrs Anderson for your review. We are sorry sometime things go wrong but thank God we are able to fix them. Thank you
Company charged full price despite significant equipment failure and wait time.
Movers cancelled appointment and caused significant scheduling delays.
Company failed to address damage claims or return customer calls
The company failed to honor a scheduled moving appointment.
Movers failed to show up for scheduled appointments multiple times.