Inflatable Wonderland
🎬 Entertainment · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member provided incorrect information regarding age requirements for play.
Business reply on Google
We are sorry to hear you were not happy with your experience. We have signs posted when you walk up to our facility that lists what ages our facility is for. Our facility has always been for ages 1-11. Our staff cannot tell how old a child is by looking at them. Her job was to have you fill out the safety waiver to come in and play. She did exactly what she is taught to do. If a guardian doesn't read the signs or look on our website before you visit for the rules ahead of time, she cannot prevent that.
The facility is extremely unsanitary with filthy, unmaintained restrooms.
Business reply on Google
We're sorry to hear that you left with such a negative impression of your visit. While we respect your opinion and take cleanliness concerns seriously, the conditions described in your review do not reflect the standards we strive to maintain. Our team works hard to keep the facility clean, safe, and enjoyable for families, with regular cleaning and monitoring throughout the day. That said, if there were issues during your visit, we would have appreciated the opportunity to address them at the time. We value all feedback, as it helps us improve, but we also believe it's important that reviews provide a balanced representation of the guest experience. We encourage you to contact us directly with the details of your visit so we can look into your concerns and better understand what occurred.
Restrictive party policies and poor management of reserved seating areas.
Business reply on Google
We’re sorry your visit felt frustrating, and we appreciate the chance to clarify our policies. We do not allow walk-in parties—any type of celebration requires a reservation in advance. Our party tables and areas are reserved strictly for guests who have booked ahead. Even if a space looks empty, it is being held, cleaned, and prepared for an upcoming party that has already paid for that time slot. Because of this, we do reserve the right to restrict access to those areas. Our policies are not meant to be unwelcoming—they are in place to ensure fairness, organization, and a smooth experience for every guest. Following these guidelines also helps set a positive example for children, showing the importance of respecting rules, planning ahead, and being considerate of others. We understand it may not have met your expectations in the moment, but we apply these policies consistently so that every family who books with us receives the experience they were promised. We appreciate your understanding and hope to welcome you back with a booked party reservation for a better experience next time.
The facility is dirty, hot, and lacks air conditioning.
Business reply on Google
Sorry to hear you were not happy about your experience. The mall had an AC issue and was waiting on a part. Unfortunately the AC being down was out of our control. As of 9/8/2025 the AC has been back up and working in our store. We clean daily and have no issues with any complaints of our store being dirty.
Facility has dangerous electrical hazards, poor service, and unclean play mats.
Business reply on Google
Sorry to hear about your experience. Unfortunately, the mall controls our AC and has a part on order for some time now. Having the AC down has put a strain on us as a small business and we are trying to survive this difficult situation the mall has put us in. Being a small business is hard enough in this economy and add the no AC during the hottest time of the year. We had them bring in portable AC's to help keep our store comfortable enough to stay open.
Facility had broken air conditioning and poor cleanliness standards.
Business reply on Google
Thank you for your feedback. Unfortunately, the mall controls our AC and they have been waiting on a part. This has caused a strain on our small business. We had portable AC's and fans brought in to help with the heat and do what we could to help us stay open. We offer toddler parent play on Monday and Wednesday so any parent that is with a child 5 and under those days can pay $5 to enjoy time with the child. (Except for school holidays). Again we apologize for the AC being out .
Poorly organized event with unfair contest judging and unprofessional business responses.
Business reply on Google
Sorry to hear you did not enjoy your time at our Halloween event. We have been doing this event for several years now and have never had any issues with this event. We started having this a few years back to have a fun safe event for the kiddos to participate in. We had signs posted in the store explaining our costume contest. We have had several times in years past that we have had several of the same costumes. To make it fair and for us not to pick a costume based on how much money was spent, or if one looks better than the other, judging had nothing to do with who's minion costume was better. With all of the children having pre-made costumes that were bought, it came down to presentation and the winners of the contest gave the best presentation and embodied the character they dressed up as. We have a form printed out that our staff fills out and turns in, so it is multiple employees judging the contest. Hope that explains it a little better. We would never base any of our decisions off of how much money was spent. As for only judging two categories we did not have anyone dressed up as superheroes so that category was not judged at this location. With our three locations ranging
Staff refused entry to a small group due to party policy.
Business reply on Google
Sorry you were not aware of our policy. We have the party policy posted on all of our social medias and our website. You told her you did not want to pay for a party. We have to stick to the rules for all costumers to be fair and consistent. We had no problem booking a last-minute party for you when you arrived. It wasn't our employees trying to refuse service but sticking to a policy the store has in place about parties. We had other customers in the store that was also told the same thing and completely understood.
Staff refused entry due to strict outside food policy
Business reply on Google
Sorry you were not aware of our party walk in policy. We have the policy posted on our website and at the entrance of the store. We have this policy in place and to be consistent with all of our customers all of our employees are told to follow all of the rules and procedures.
Manager yelled at children and threw toys in the play area.
Business reply on Google
Hi Tiffany Sorry you felt like I was screaming but the children were trying to ride down the slides on the toys and hitting other children with the toys. When I saw this happening, it was a huge safety issue. The children could have fallen from the top of the slides. The parents of the children that were being hit came up to the front to complain about the children that had red wristbands on that were hurting her children. This parent also had a 1-year-old that was trying to play with the baby toys that the older children took up into the play area. I wasn't screaming but if parents saw the children doing something dangerous it is helpful for the parents to please say something to the children before someone gets hurt. Once again sorry for the situation but safety is always first and when I saw what was happening, I was trying to get the child's attention before they actually slid down the slide on the animal. As for the announcement for the customers to hear since we are a kids play place our microphones are turned up really high so no matter what location you are in you can hear what we are saying. I was not screaming on the microphone just going over the safety rules in the stor
Game machine prices have significantly increased following the transition to digital…
Business reply on Google
We sincerely apologize that your experience back in July 2025 fell short, Roberto. Since then, Inflatable Wonderland has undergone significant improvements — new equipment, a deep focus on cleanliness, and fully retrained staff dedicated to delivering a 5-star experience. We'd love for you to come back and see the 'new' Inflatable Wonderland. Your next visit will be a completely different experience!
Rude staff behavior and increased prices for fewer attractions.
Business reply on Google
Everyone coming into Inflatable Wonderland is required to fill out a waiver . We asked you to add someone on that you left off and instead of adding you wrote across the existing waiver . We did not yell we just asked you to write the additional adult in the proper location. Sorry you felt we were yelling at you to fill out or required documentation the correct way.
The front desk employee was rude and dismissive to customers.
Business reply on Google
Sorry to hear about your experience. We strive to give the best customer service to all of our customers. Hope you come back again and give us another chance. Our entire staff does an outstanding job with all customers.
The facility is unsanitary with broken equipment and excessive clutter.
Business reply on Google
We sincerely apologize for your experience and take your feedback seriously. Cleanliness and safety are our top priorities. We appreciate your comments and will address these concerns to improve our facility. Thank you for sharing.
facility is unsanitary with strong odors and dirty equipment
Business reply on Google
We clean our entire facility daily. Throughout the day we continually clean. We have had several customers come into our location today and have not had anyone complain about us being dirty. At the time of this review you ordered pizza and are continuing to play at our location. It is now 3:50 and you are still enjoying our store.
Unsanitary bounce house conditions and unprofessional staff behavior during a party.
Business reply on Google
We take pride in providing a safe and clean environment for children to play. As soon as we were notified that someone had thrown up in one of our jumps, our assistant manager immediately went to the jump and closed it to be cleaned. Unfortunately from time to time a child may become sick while playing. We clean the entire facility daily to ensure the safety of all our customers. As for presents you were emailed rules at time of booking your party, confirming your party and signed the rules before you entered the store. Part of the agreement states that all party items including all presents must be taken to car as soon as party is over. Then you guys are more then welcome to stay and play longer in our general admission. Upon walking the store our assistant manager noticed someone had set up in general admission with party items. She kindly asked the individuals at the table to take the presents to the car. She also noticed they had some empty boxes and told them if you didn't want to keep the boxes you could leave them by the back door and we would take care of them for you. We would never say if you don't take your presents to the car we will throw your items in the garbage. Sor
Unsafe play area conditions and lack of staff intervention
Business reply on Google
Sorry about your experience today. As soon as we were informed we sent a staff member out to reinforce the area to prevent it from happening again. Area is blocked off to all kids from entering our storage area.
customers experienced food poisoning after eating the business's pizza
Business reply on Google
We're truly sorry to hear about your experience, Jessica. We take food safety very seriously and want to make this right. Please reach out to us directly at (210) 212-4386 so we can address your concerns personally and ensure this doesn't happen again. Thank you for bringing this to our attention.
Unexpected additional charges for extra tables during a birthday party.
Business reply on Google
We sincerely apologize for your recent experience, Ryan. Your feedback highlights important areas for improvement. We'll address this with our team to ensure better communication and service for future parties. Thank you for sharing.
Staff attempted to unlawfully detain customers in a filthy facility.
Business reply on Google
We’re truly sorry to hear about your experience. Your feedback regarding cleanliness and staff behavior is taken seriously. Please consider reaching out directly so we can address your concerns and improve our service.