Injury Care Centers
🩺 Health & Wellness · 3 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times due to failure in the check-in process.
unprofessional staff provided poor communication and incorrect patient identification
The business is unresponsive to phone calls and refill requests.
Business reply on Google
Hi Cheryl, we’re very sorry to hear that you’re going through this, and we hope you’re able to get the help you need as soon as possible. We do want to clarify that this review appears to have been posted for a different facility, as we do not have any record of you as a patient at our clinic. Our office is a chiropractic clinic with limited medical services, and we are not a primary care provider, so we are unable to prescribe or refill medications. We encourage you to reach out to the appropriate medical office directly so they can best assist you.
lack of communication regarding medical results and treatment plan
Doctor ignored instructions and caused further nerve damage to patient
A doctor at the Lenox location was rude to a child.
Business reply on Google
We are so sorry for that you experienced this with one of our staff members and this will be rectified. Thank you for seeing us, Kim and we hope we continue to help you on your recovery!
The facility prioritizes billing over patient injury care.
Business reply on Google
Hey Sugar, we do our best to make sure that we give you the best care and healing. It's unfortunate this is how you feel but I assure you everything we do is only for the benefit of your physical well-being.
Excessive wait times and repetitive intake process for a patient.
Business reply on Google
Hey budd, We do our best to see our patience at a timely manner. Sometimes there's overlap with other patience and that's unfortunate. But, I promise, your time and pain level is always in our minds.
Staff member Tina has a poor attitude.