Inn at Virginia Mason

Business reply on Google

Dear Denise, We regret that your welcome at reception felt anything less than warm — hospitality is something we take seriously, and I’ll be addressing your comments with our team to ensure future guests feel more valued from the moment they arrive. Thank you for sharing your thoughts about your recent stay. We’re glad to hear that our location was convenient for your visit to Virginia Mason. We understand that our historic property may not be the right fit for everyone, especially when it comes to room size and design. Many of our guests appreciate the character of the building, though we recognize that elements such as original fixtures and vintage details can feel dated to some. Your feedback regarding the room and overall impression has been noted and will be shared with the appropriate teams as we continue to make improvements throughout the hotel. We appreciate you choosing to stay with us and wish you all the best in your travels. Warm regards, Jasiah Front Office Supervisor The Baroness Hotel, Seattle

Business reply on Google

Dear Rheanna, Thank you for taking the time to share your detailed feedback. While we’re glad to hear you found the beds comfortable and appreciated the kindness of our housekeeping team, we're truly sorry that your overall experience fell short of expectations. We understand how important first impressions are, and it’s clear we missed the mark in several areas. We regret that the odor in your room wasn't fully addressed to your satisfaction, and we apologize for any miscommunication regarding your request to have the windows closed. These situations do not reflect the standard of service we aim to provide. Regarding housekeeping, our current service model is by request for multi-night stays, but it’s clear we could have communicated that more clearly. Your comments about carpet condition and room freshness are also noted—we are actively working on updates as part of our ongoing improvements to the property. We truly appreciate your candid feedback, and we will be using it to retrain and re-align our team where needed. Should your travels bring you back to Seattle, we’d love the opportunity to provide you with a better experience. Warm regards, Jasiah Front Office Supervisor The B

Business reply on Google

Hi Samantha, Thank you for sharing your feedback. I’m truly sorry to hear about your discomfort during your stay — especially with the heat and limited window opening. I understand how important a comfortable room environment is, and I regret that we were not able to meet your expectations on this occasion. While our historic building has some limitations, we do our best to accommodate requests whenever possible, and I’m sorry we weren’t able to provide a satisfactory alternative for you during your visit. We are currently working on plans to improve cooling options for our guest rooms, and feedback like yours helps us prioritize those upgrades. I’d welcome the opportunity to speak with you directly to better understand your experience and see if there’s a way we can make it right. Please feel free to contact me at [email protected]. Warm regards, Oksana Posthuma General Manager

Business reply on Google

Hi Michelle Vance, Thank you for taking the time to share your detailed feedback. I’m truly sorry for the discomfort and frustration you experienced during your stay. I understand how important a comfortable environment is, especially for guests visiting for medical reasons, and I regret that we fell short of meeting your expectations. We are actively working on plans to install a new cooling system in our guest rooms, which will significantly improve comfort during warmer months. Your feedback about the TV channels, vending machine, and room amenities has been shared with our maintenance and housekeeping teams so these issues can be addressed immediately. I’m also sorry that your check-in experience did not feel welcoming — that is not the level of service we strive to provide. I would appreciate the opportunity to connect with you directly to discuss your stay further and see if there’s a way we can make it right. Please feel free to contact me at [email protected]. Warm regards, Oksana Posthuma General Manager

Business reply on Google

Sammy, thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was uncomfortable and that the service you received did not meet expectations. As a historic property, the Inn does currently have limitations around air conditioning and ventilation. That said, guest comfort is important to us, and we do want to share that a comprehensive HVAC improvement project is planned for 2026–2027 as part of broader infrastructure upgrades. We appreciate guests raising these concerns, as they help reinforce the importance of these investments. I’m particularly concerned to hear about your interactions with our front desk team. Courtesy, empathy, and assistance—especially when guests are already uncomfortable—are non-negotiable standards, and I sincerely apologize that this was not your experience. Your comments have been shared with our leadership team for review and follow-up. I do appreciate you recognizing the professionalism of our housekeeping staff, and I will be sure to pass along your kind words to them. While I regret that your stay fell short, thank you for sharing your perspective. Feedback like yours is taken seriously as we continue working to imp

Business reply on Google

Thank you for relaying these details about your experience at our property. Guest satisfaction and customer service are two of our highest priorities. If you would, please call the hotel directly and request to speak with a manager so that we can further discuss your experience to make things right.