Inspired Nails & Spa
💅 Beauty & Spa · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business failed to honor a confirmed appointment.
Business reply on Google
Hi Mitra, thank you for sharing your feedback. We sincerely apologize for the miscommunication regarding your appointment time and any frustration it caused. We value your time and would love the chance to make things right. Please reach out to us directly so we can schedule a return visit for you with a special discount on your next service. We hope to welcome you back soon
Low quality gel polish resulted in poor application and premature peeling.
Business reply on Google
Hi Pak, Sorry you experienced an issue with the nail color. We'd be happy to have you back for a complimentary touch-up or adjustment. Your satisfaction is important to us, and we want to ensure you love your nails. Please let us know when you're ready to come back.
Poor nail service resulted in damaged nails and low quality polish application.
Business reply on Google
Hi Sheri, Sorry to hear that your experience didn't meet your expectations. We apologize for the inconvenience and would like to make it right. Please DM us or give us a call so we can arrange a complimentary fix. We value your feedback and appreciate the opportunity to earn back your trust.
Customer experienced a long wait despite having a scheduled appointment.
Business reply on Google
Hi Terri Sorry to miss the mark during your visit. We take full responsibility for the time mismanagement and understand how frustrating that can be. We're truly sorry for the inconvenience. We'd love the opportunity to make it right and show you the level of service we strive for. Please contact us directly so we can make amends and earn back your trust. Inspired Nails and Spa Owner
Owner refuses to accept fault or provide refunds for poor service.
Business reply on Google
Hi Prithvi, We are the new owners of Inspired Nails and Spa and came across your previous review. We would love to invite you back for a complimentary service to experience our new team and upgraded salon. We looking forward to welcoming you back. Best
The acrylic nails were applied with a bumpy and chunky texture.
Business reply on Google
Hi Emmy, We are the new owners of Inspired Nails and Spa and came across your previous review. We would love to invite you back for a complimentary service to experience our new team and upgraded salon. We looking forward to welcoming you back. Best
appointments are consistently delayed by twenty to thirty minutes
Business reply on Google
Hi Tiffany, We are the new owners of Inspired Nails and Spa and came across your previous review. We would love to invite you back for a complimentary service to experience our new team and upgraded salon. We looking forward to welcoming you back. Best