Instant Urgent Care
🩺 Health & Wellness · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
delayed test results and poor communication regarding appointment timing
Business reply on Google
Good afternoon, we’re sorry to hear your visit didn’t meet expectations. That’s not the experience we strive to provide. We’ve proudly served our community for 10 years, and we truly value every patient’s feedback. Please reach out to us directly at [email protected] —we’d really like to learn more and see how we can improve your experience.
Doctor provided contradictory medical advice and ineffective pain treatment.
Business reply on Google
We’re so sorry to hear about your experience. Our team genuinely cares about every patient who walks through our doors, and it’s important to us to make things right. We’d appreciate it if you could reach out to our management team at [email protected] to discuss your concerns further.
Physician assistant failed to perform physical exam or treat hypertension
Business reply on Google
Thank you for your feedback. We’re disappointed to hear that your experience wasn’t ideal. Our primary care team strives to deliver attentive, consistent care to every patient — and after 10 years in this community, we take every review to heart. Please reach out to [email protected] so we can follow up personally.
Patient charged for incorrect medication provided due to medical error
Business reply on Google
Good afternoon, we truly apologize for any inconvenience you experienced. We’ve built our reputation over the past decade on quality, compassionate care — so your feedback matters deeply to us. Please email or call us directly at [email protected] – we’d really like to learn more and see how we can improve your experience.
Patient charged incorrect copay and unexpected fees for vitamin D test.
Business reply on Google
Thank you for your feedback. We’re disappointed to hear that your experience wasn’t ideal. Our primary care team strives to deliver attentive, consistent care to every patient — and after 10 years in this community, we take every review to heart. Please reach out to [email protected] so we can follow up personally.
High costs and inadequate medical attention provided by clinic staff
Business reply on Google
Thank you for taking the time to let us know about your experience. We never want a patient to leave feeling disappointed. After serving this community for over 10 years, we remain committed to improving and learning from every experience. Please contact us directly at [email protected] — we’d like the chance to address your concerns personally.
Incorrect billing codes caused insurance denial and financial loss for patient.
Business reply on Google
Hi Jackson, I am sorry to hear that you did not have a great visit at our location. Patient Satisfaction is our number one priority here at Instant Urgent Care. Please email me at [email protected] so I may hear more about your visit and address any concerns you may have. I look forward to hearing from you soon!
Inadequate medical examination and difficulty contacting the office
staff failed to provide requested medical documents for five days
Clinic failed to perform requested test and did not send prescription.
Staff member was rude and mocked a patient for language barrier.
The urgent care facility was closed and appeared abandoned.
Doctor was uninterested and failed to respect the scheduled appointment preferences.
Business reply on Google
Hi Chris, Sorry to hear that you did not have a great visit at our clinic. Patient Satisfaction is our number one priority. Please email me at [email protected] so I may assist you and your concerns. I look forward to hearing from you soon! Thank you.
Long wait times, rude staff, and unexplained extra charges.
Business reply on Google
Hi JJ, I am sorry to hear that you did not have a great visit at our clinic location. Patient Satisfaction is our number one priority here at Instant Urgent Care. Please email me at [email protected] so I may hear more about your visit and address your concerns. I look forward to speaking with you!
Doctor failed to perform a proper physical examination or provide treatment.
Clinic canceled appointment shortly before scheduled time causing travel delays.
Excessive wait times and unprofessional staff conduct during medical appointment
Website technical issues and poor appointment scheduling management
reception staff fail to answer phones or process medical referrals
Long wait times and unprofessional, rude staff behavior.