InterContinental Indianapolis by IHG
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
hotel failed to correct erroneous parking and mini bar charges
Business reply on Google
Hi Trey, We're so glad you enjoyed your stay during Gencon and that our team took good care of you throughout your visit. We're sorry to hear about the trouble with your billing statement and the charges for parking and the mini bar, and we understand how frustrating it must have been to reach out multiple times without a resolution. We want to make this right, so please do not hesitate to reach us directly at +1 463-303-0300, and a member of our management team is ready to connect with you and review these charges. We appreciate you giving us the chance to fix this and hope to welcome you back for an even smoother stay next time. Sincerely, - The Staff at InterContinental Indianapolis
Inoperable television, faulty air conditioning, and misleading room view description.
Business reply on Google
Hi Joseph, We are grateful for the opportunity to hear your feedback. We apologize for the inconvenience you experienced with the TV and air-conditioning, and we regret that maintenance did not address these issues during your stay. We are proud of our staff and cleanliness, and we appreciate your kind words about them. Your comments about the room view are valuable, and we will review this to ensure accurate descriptions. We hope to provide a better experience on your next visit. - The Staff at InterContinental Indianapolis
Front desk billing errors and poor service during hotel stay.
Business reply on Google
Hi Joshua, We appreciate your detailed feedback and are sorry to hear about the challenges you faced during your stay. We understand the importance of a smooth check-in and check-out process and will address these concerns with our team to improve our service. It's great to hear that our valet service met your expectations, and we're pleased you found the room clean and the location convenient. We will also review the amenities and dining experience to ensure they meet our guests' needs. Thank you for sharing your experience, and we hope to have the opportunity to serve you better in the future. - The Staff at InterContinental Indianapolis
Restaurant cancelled dietary accommodation request on the day of the event.
Business reply on Google
Hi Elsie, We sincerely apologize for the inconvenience you experienced with Seralina. We understand how important it is to have dietary needs accommodated, especially for a special occasion. Your feedback is invaluable, and we will address this internally to ensure better communication and service in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us. - The Staff at InterContinental Indianapolis
Hotel rooms were dirty, poorly maintained, and had security issues.
Rooftop bar is inaccessible and front desk staff are unhelpful.
Business reply on Google
Hi Leon James, We are grateful for the opportunity to address your concerns. We apologize for any inconvenience you experienced with our rooftop bar and the service at the front desk. Your feedback is invaluable, and we are committed to improving our guest experience. We hope to have the chance to welcome you back and provide a stay that meets your expectations. - The Staff at InterContinental Indianapolis
The restaurant service was disorganized and lacked management oversight.
Front desk staff provided unprofessional and dismissive customer service.
Business reply on Google
Hi Tommy, We are grateful for the opportunity to hear your feedback and sincerely apologize for the experience you described. We take your concerns seriously and are committed to addressing the issues with our front desk service. Your experience does not reflect our standards, and we are actively working to ensure all guests receive the professional and attentive service they deserve. Thank you for bringing this to our attention. - The Staff at InterContinental Indianapolis
Mandatory 22 percent service charge added to all guest checks
Business reply on Google
Hi John, We are grateful for the opportunity to hear your feedback and sincerely apologize for the experience you described. We strive to provide exceptional service and quality, and it’s concerning to hear that we fell short during your stay. Your comments about the dining experience and service charges are important to us, and we will address these issues with our team to ensure improvements. We appreciate your insights and hope to have the chance to provide a better experience in the future. - The Staff at InterContinental Indianapolis
Excessive street noise prevented sleep in room 303
The hotel pool is overcrowded with unsupervised children during evening hours.
Business reply on Google
Hi Kat, We do not offer a pool as an amenity on our property. Please let me know how I can assist with getting you connected to the right hotel. Thank you, IC Indy Team
Hotel room was dirty and staff provided poor service
room contained mold and a discarded razor blade
Host and manager were discourteous regarding restaurant closure for private event.
Inconsistent housekeeping and faulty bathroom fixtures in the hotel room.
Hotel room flooded and experienced multiple maintenance and service failures.
Business reply on Google
Holly, Thank you so much for the feedback. We have been in contact with you to resolve this matter. - IC Indy Team
Room was dirty and included an unauthorized minibar charge.
Valet staff require additional training in communication and customer service.
Water service interruption and injury caused by sharp hotel furniture.
Hotel room was dirty with stained tub and unpleasant odor.