Interstate Cold Storage, Inc.
🧰 Other Services · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
charged a late fee and experiencing long wait times for delivery
Excessive late fees charged despite long wait times for service.
Excessive wait time for loading freight at the facility.
Business reply on Google
Thank you for leaving feedback - we always aim to provide professional and efficient service but it's clear that we missed the mark this time. Please don't hesitate to contact us through our website to speak about this further. We will use your feedback to improve our internal processes.
Long wait times due to failure to honor appointment schedules.
Business reply on Google
Thank you for your feedback, Cheryl. We appreciate you sharing your experience and will use your feedback to improve our processes. Please feel free to reach out if you have any further concerns!
excessive seven hour wait time for unloading
Business reply on Google
Thank you for taking the time to leave a review. We always aim to provide professional and efficient service - it's clear we missed the mark this time. We will use your feedback to improve our operations.
The business denies customer access to restroom facilities.
Business reply on Google
Thank you for your feedback, Steven! We will take it into account when refining our internal processes.
Excessive wait time for loading while maintaining refrigerated temperatures
Business reply on Google
We appreciate you taking the time to share your feedback. At ICS we strive to provide efficient and professional service, but it's clear we missed the mark this time. If you'd like to discuss anything further, please reach out to us here: https://interstatecoldstorage.com/contact-us
excessive wait times causing missed appointments and financial loss
Business reply on Google
Donald, we greatly appreciate your feedback and will use it to improve our internal processes. If you would like to discuss anything further, please do not hesitate to contact us.
The customer experienced a three-hour delay for their scheduled appointment.
Business reply on Google
Dalvir, thank you for sharing about your experience at our facility. We are sorry to hear that you did not experience efficient and top-notch service - if you would like to speak about anything further, please contact us here: https://interstatecoldstorage.com/#contactUs
The facility is unresponsive to phone calls regarding scheduling and inquiries.
Business reply on Google
Toney, thank you for sharing about your experience at our facility. We are sorry to hear that you were not pleased with our customer service - if you would like to speak about anything further, please contact us here: https://interstatecoldstorage.com/#contactUs
Staff take frequent breaks instead of loading trucks efficiently.
Long wait time for a dock door despite availability
Business reply on Google
We’re sorry that you were disappointed with your Interstate Cold Storage experience, Garric. We truly value your feedback and will use it to improve our internal processes with customer service and wait times. We try to maintain the highest standards of service, but it's clear we didn’t this time. If you’d like to discuss anything further, please contact our Director of Operations, Nick Burnham, at [email protected] or call (260) 432-3494.
Receptionist is rude and ignores customers at the window
Business reply on Google
We are sorry to hear this. Thank you for leaving your feedback, we appreciate it.
Facility denies drivers access to restroom facilities.
Business reply on Google
We’re sorry to hear about your experience, Milt. We try to ensure 5-star service every time, but it's clear we fell short in your case. Thank you for the feedback; we have now installed outdoor facilities for the drivers to use until the COVID-19 restrictions are lifted. If you'd like to discuss anything further, please contact our Director of Operations, Nick Burnham, at [email protected] or call (260) 493-2541.
Long wait times and lack of driver facilities.
Business reply on Google
We’re sorry that you were disappointed with your Interstate Cold Storage experience, Timothy. We truly value your feedback and will use it to improve our internal processes with customer service and delivery wait times. We try to maintain the highest standards of service, but it's clear we didn’t this time. If you’d like to discuss anything further, please contact our Director of Operations, Nick Burnham, at [email protected] or call (260) 493-2541.
Slow loading times and long wait for trucks at facility.
Excessive wait time for loading at scheduled appointment
Excessive wait time for unloading due to staff inactivity