InTown Suites Extended Stay Houston TX
🏨 Hotels & Travel · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
persistent internet outages and presence of pests in the room
Business reply on Google
Hi [Insert Guest Name] - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. We will investigate and address this with our team immediately. Thank you for bringing this to our attention. General Manager Troy Morgan
Staff member was perceived as rude and unprofessional during inquiry.
Business reply on Google
Thank you for your survey and we do not have any tall brown men working here at this hotel we are not defined by a color and we understand that you decided to not stay here we hope that you find hotel that best suits you .
Unauthorized credit card charges for a stay that did not occur.
Business reply on Google
The office closes at 7pm everyday, The hotel GM explained that to you when you were seen sleeping in your car outside the hotel. You explained that you arrived after 7 pm and not 6 pm I do hate that you did not properly arrive on time . But we close for business around the same time daily .
Lack of hot water, poor housekeeping, and unfair fee policies.
Business reply on Google
We do apologize that the rates are changing we do not have any control over the rates. As far as the hotel goes it was off and on due to a maintenance issue that was something the hotel had no control over and was only off not more then a day. As far as smoking goes the hotel does have a not allow smoking in your room or outside your door policy that you agreed to your moving in. We are also sorry that you felt housekeeping was not to your liking did you let management know?. We also understand that you are displeased with the manager because you had to pay a late fee. We once again do not have any control on when the system charges the late fee all guests know the system charges a late fee after 1 pm . We will take all of your concerns into consideration thank you .
The room is infested with roaches, mold, and has security issues.
Business reply on Google
Thank you for your review we are glad you took the time to fill one out thank you again.
room cleaning services were rarely provided and staff were unprofessional
Business reply on Google
Hi Mark - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. Anna, General Manager
Frequent vehicle break-ins, poor room conditions, and dishonest staff.
Business reply on Google
Hi Joe- We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. Alphonso,Floating General Manager
room is infested with roaches and has significant maintenance issues
Business reply on Google
Hi Keith - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. Toni, General Manager
Room had pests, maintenance issues, and safety concerns.
Business reply on Google
Thank you for your review we are glad you took the time to fill one out thank you again.
Staff privacy violations and security concerns regarding room door gaps
Business reply on Google
Im sorry you had a bad experience, we perform safety checks once a week to ensure you are safe at all times. Toni GM
room had broken furniture, noise issues, and a cockroach infestation
Business reply on Google
Thank you for your review we are glad you took the time to fill one out thank you again.
room had mold, pests, broken appliances, and poor electrical maintenance
Business reply on Google
Thank you for your review we are glad you took the time to fill one out thank you again.
Refusal to refund payment for room infested with roaches
Unsanitary room conditions, pest infestation, and lack of maintenance or service.
Roach infestation, electrical hazards, and lack of security at the property.
The hotel room is infested with cockroaches.
The hotel room was unsanitary and infested with pests.
The room was infested with roaches.
Infested with roaches, broken AC, safety concerns, and exposed electrical wiring.
room infested with roaches and in poor physical condition