InTown Suites Extended Stay Jacksonville FL
🏨 Hotels & Travel · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Night security staff exhibited aggressive and unprofessional behavior toward residents.
Business reply on Google
Hi Bernard Mayers – Thanks for taking the time to submit a review. We are sorry your stay did not meet your expectations. Please contact us with more details so our team can address your concerns. General Manager
Security guard is harassing guests and enforcing rules inconsistently
Business reply on Google
Hi: yup yup ! Thank you for your review. Unfortunately, we do not allow pets at our extended stay properties; however service animals are always welcome. We do our best to make this policy clear by listing it online and including it in the guest agreement that is signed at check-in. General Manager
room had mold and damp odor with no refund provided
Business reply on Google
Hi [: Ezlynn Rodriguez] - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. We will investigate and address this with our team immediately. Thank you for bringing this to our attention. General Manager
excessive staff monitoring and restrictions on guest movement
Business reply on Google
Hi: Chance Rice ] – Thanks for taking the time to submit a review. We are sorry your stay did not meet your expectations. Please contact us with more details so our team can address your concerns. General Manager
Management evicted guest and service dog due to unresolved room maintenance issues.
Business reply on Google
Hi Terry Taylor! Thank you for your review. Unfortunately, we do not allow pets at our extended stay properties; however service animals are always welcome. We do our best to make this policy clear by listing it online and including it in the guest agreement that is signed at check-in. General Manager
The room was unsanitary, infested with roaches, and had plumbing issues.
Business reply on Google
Hi [Carmen Blake ] - We are sorry your stay was not better! We pride ourselves on providing, clean, pest free rooms and have protocols in place to ensure we deliver. Our Manager has been made aware of your issues and we will address them with our staff and vendors immediately. Thank you for bringing this to our attention. [Katrina M], General Manager
Missing housekeeping, staff harassment, withheld deposit, and lack of kitchen supplies.
Business reply on Google
Janette Corbette – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! General Manager
Management withheld mail and security harassed guest near their vehicle.
Business reply on Google
Aleysha Quintana – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! General Manager
Unresolved maintenance issues and unprofessional, aggressive security staff behavior.
Business reply on Google
Jackie Bolden – Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, we tried multiple time to fix the problem but every time that we was going to the room to fix the problems we did not have access to the room. General Manager
The hotel has roach infestations and rude, discriminatory staff.
Business reply on Google
Hi Alfred Passmore – Thank you so much for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve this goal. We truly apologize for any inconvenience caused. I do hope you give us another opportunity to serve you better. General Manager
Room was dirty with broken fixtures and missing kitchen amenities.
Reserved room was unavailable upon arrival at the hotel
The suite was dirty, damaged, and smelled of cigarette smoke.
Room was dirty, infested with roaches, and had broken security features.
presence of roaches, mold, and intimidating security staff
Front desk was unavailable and room was not ready at check-in.
Reservation not honored and room provided was dirty
Unexplained price changes, poor cleanliness, foul water, and bed bug infestation.
Unprofessional staff, unauthorized charges, and theft of personal property.
The hotel room was unsanitary and the bed was in disrepair.