IPS NYC MOVING & STORAGE
🔧 Home Services · Woodside
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was unprofessional and yelled at the customer over phone.
Business reply on Google
Hi Jauris, We sincerely apologize for your experience and for the frustration this situation caused. While the “call anytime” message on our website applies to booking a move rather than cancellations, we understand how that could have been unclear, and we regret any confusion. Most importantly, we want to apologize for our employee’s behavior during your call. The tone you described does not reflect the level of professionalism and respect we expect, and we are addressing this internally. We also attempted to follow up to discuss the cancellation fee and your concerns further but did not receive a response. We would still welcome the opportunity to speak with you directly and make this right. We truly wish you the best moving forward.
movers were inefficient and inflated the final bill
Extensive property damage and unexpected billing charges during moving service.
Furniture was damaged due to improper handling and lack of tools.
Movers broke a valuable vase and refused to provide reimbursement.
Business reply on Google
You are not a client so not sure when your move took place to or who moved you if you can provide a BOL receipt from your job so we can better assist you moving forward.