Iraqi cafe
🍽️ Restaurants · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The restaurant added undisclosed gratuity and extra fees to the bill.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify that our restaurant has a policy of applying automatic gratuity to parties of 5 or more. We understand the importance of making all charges clear to our guests, and we appreciate you bringing your concerns to our attention. We will continue working with our staff to ensure our gratuity policy and any applicable charges are properly communicated. We appreciate your visit and hope to have the opportunity to provide you with a better experience in the future.
Food arrived late and cold
Business reply on Google
Hello! We noticed your order was placed at 10:30PM and the food had been sitting there for a while, the food may not have been as hot as it should have been. We’d love the opportunity to make it right. If you’d like, we’d be happy to prepare a fresh replacement meal for you, so you can enjoy our food the way it’s meant to be. Please contact us at (432) 248-7584 if you’d like to redeem your complimentary meal. We appreciate your understanding and hope to serve you soon!!
Poor hookah quality, unclean environment, and rude staff service.
Food quality was poor and caused illness for family members.
Business was closed despite online hours indicating it was open.
Business closed during posted operating hours without notification
Cold food, incorrect order portions, and rude customer service.
Business reply on Google
We take customer satisfaction seriously and did everything we could to resolve your concerns, including offering a replacement meal, which you declined. While we respect all feedback, we stand by the quality of our food and service. We’re always happy to help when given the opportunity.
customer experienced food poisoning after eating chicken shawarma and gyro bowl
The food quality was poor with dry rice and burnt chicken.
Business reply on Google
Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience with our food did not meet your expectations. We strive to provide the best quality in both our food and service, and it’s clear we fell short in your case. Your comments regarding the dryness of the rice, freshness of the pita bread, and the overcooked chicken have been noted, and we will address these issues with our kitchen team to ensure improvements are made. We appreciate your input and hope you'll consider giving us another chance in the future.
The meat served was undercooked and the meal was poor quality.
Incorrect food order and rude staff refusal to provide replacement
The food was undercooked and the staff was rude regarding complaints.
The restaurant plays loud music late into the night.
The food delivery never arrived and the restaurant was unresponsive.
The food order was incorrect and the quality was poor.
Poor food quality and unprofessional staff behavior during the dining experience.
cockroaches were found inside the cafe