Irsay Family YMCA at CityWay
🏋️ Fitness & Gyms · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Pool and sauna are frequently closed or have limited operating hours.
pool temperature is too high and parking enforcement is misleading
The facility failed to open at the scheduled time.
insufficient parking availability for members
insufficient gym equipment and uncooperative members causing long wait times
Parking validation process is inefficient and requires frequent manual intervention
Membership director provided rude customer service to a member.
Unsanitary sauna footwear policy and poor management response
The facility failed to update the online pool schedule for events.
Business reply on Google
Hi Kayla! Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you encountered. We understand how upsetting it is to arrive ready to swim, only to find the pool unexpectedly closed—especially without prior notice. Keeping our schedules accurate and up to date is a responsibility we take seriously, and we clearly missed the mark. We also regret that our staff wasn’t able to provide clear information when you asked. That’s not the level of service we strive to provide, and we’re addressing this with our team to ensure better communication moving forward. Your time and commitment to the Y are deeply valued, and we’re here to listen and improve. Thank you!
Excessive parking fines charged by third-party provider contracted by the YMCA.
Staff provided unhelpful service and directed customer to read wall signage.
Business reply on Google
Hi Carla, thanks for feedback. Please return and specifically ask for Jacob Reinking, Dir. Of Membership & Engagement. He will happy to set up a tour and answer any questions you have. We value your time and would love you to a positive Y experience. Thanks and have a great day!
Staff denied facility access and called police on a member
The business issued parking tickets to visitors after hours.
Business reply on Google
Hello William, sorry for the frustration you experienced. The parking lot is not managed by the Y and we have no control over the tickets. Unfortunately, we get a lot of visitors who attempt to use the parking lot who are not always Y members or visitors to Franciscan.
Staff member was rude and unhelpful during a phone inquiry.
Business reply on Google
Thank you for reaching out. We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Daniel immediately reported the situation to his supervisor, Jacob Reinking (Director of Member Experience & Engagement). However, if you still don’t believe the situation was adequately resolved, he would love the opportunity to speak with you again. Please feel free to reach out to Jacob at 317.955.9622. Providing welcoming and helpful service is our top priority.
Staff denied entry to a customer based on perceived racial bias.
Business reply on Google
Hi Mia, we're really sorry that you had this experience. The Y fosters an environment of caring, support and respect for all. Your review has been shared with our leadership team and we welcome the opportunity to speak with you more regarding this matter. Hopefully, we can regain your trust so that you feel completely welcomed and supported on your wellness journey at the Y. Thank you!
Facility was unclean and customer received an erroneous parking ticket
Unclear parking signage leads to excessive and unpayable fines
Sauna operating hours are too limited for member needs.
Business reply on Google
Thank you Chris for your feedback. We understand your frustration. The current procedures were set up as an extra layer of caution. Your suggestion will be considered by our management team. Thank you for your patience.
Customer reported discomfort regarding locker room privacy and staff response.
Staff member was rude and unhelpful regarding app difficulties.