ITA Airways

Unprofessional and rude customer service staff at Catania airport.

Business class seating and food quality do not meet expectations.

Excessive fees for carry-on luggage weight limits

Airline cancelled return flight after passenger missed a connection

Airline failed to process a refund of over 1000 euro.

Airline staff refused to assist with a flight schedule change.

Airline cancelled ticket and forced purchase of a new one.

The mobile app displays an incorrect calendar for booking flights.

Airline refused refund for flight cancelled due to medical emergency

Customer service representatives failed to resolve the issue after multiple calls.

Lack of family accommodations and poor service for passengers with toddlers

Flight cancellation and poor customer support caused multiple missed connections.

Flight cancellation, poor communication, and dirty, malfunctioning aircraft cabin.

Flight cancelled without notification and airline denied responsibility for the error.

The aircraft was filthy and in poor condition.

Staff were rude and failed to provide allergy-safe food options.

Inadequate meal portions and cramped bathroom facilities on long-haul flight.

Airline failed to follow policies, provide amenities, and maintain professional staff.

Airline reassigned reserved seats and failed to provide customer support.

The aircraft cabin was dirty and contained poorly maintained equipment.