Italy Nails & Spa San Diego
💅 Beauty & Spa · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor management of customer service queue
Business reply on Google
Thank you for your feedback. We’re sorry for the long wait and understand your frustration. Since it was July 4th, we did let you know there would be a longer wait because of the holiday and several scheduled appointments. The guest who was taken before you also had a 4:00 PM appointment, so we needed to honor her reserved time first. Unfortunately, we didn’t have enough staff to keep up with the holiday rush, and we apologize that we didn’t communicate the situation more clearly. We truly appreciate your feedback, as it helps us improve our communication and scheduling
Nails broke and split within ten days of service.
Business reply on Google
Thank you, Aura, for your wonderful review! We’re delighted to hear that Mary impressed you with her nail work and met your high standards. It’s always great when we can exceed expectations, especially from someone as skilled as you! We look forward to welcoming you back soon.
Nails were filed crooked and staff refused to fix them.
Business reply on Google
Dear Lucy, We’re truly sorry to hear that your experience did not leave you feeling satisfied. That’s not the level of care and service we aim to provide, and we understand how frustrating this must have been. Your feedback is taken seriously, and it will be reviewed with our team to improve. Please feel free to contact us again so we can assist you and make things right.
Customer waited forty minutes past appointment time without receiving service.
Business reply on Google
We’re really sorry this happened and completely understand why you felt disappointed. That day, our manager had an unexpected emergency and had to leave early, which honestly left the team a bit scrambled during a very busy time. We should have communicated better and respected your appointment time, and we’re sorry we didn’t. This isn’t the experience we want anyone to have. We’d truly appreciate the chance to talk with you and make things right — we’d also be happy to offer a complimentary discount as a thank you for your understanding. Please feel free to call us at 619-764-5321 when it’s convenient for you. Thank you for bringing this to our attention.
Misleading discount advertisement and unexpected credit card processing fee.
Business reply on Google
We’re sorry the experience didn’t feel relaxing for you. We do want to clarify that the 10% promotion is for military customers on weekdays only. We also offer cash and Zelle to avoid card fees. The $1.50 card processing fee is posted at the register and on our website so all customers are aware. We appreciate your feedback and will keep working to improve our service.
Customer felt judged and ignored by the staff.
Business reply on Google
Dear Jaime Sacry, We sincerely apologize for your experience during your visit. While it’s good to know the salon felt clean, every guest deserves to feel welcomed and heard. Our team will review this carefully to improve our greeting and communication. Thank you for bringing this to our attention. Please contact us again so we can assist you personally and regain your trust.
Poor quality manicure and pedicure with painful filing and sloppy polish.
Business reply on Google
Dear Marianna Yusupova Please accept our most sincere apology for the completely unacceptable experience you and your friend had during your visit to Italy Nails & Spa San Diego. Hearing that your nails were cut too short, filed until they hurt and left with jagged edges, and that the pedicure was sloppy, is deeply concerning. We are truly sorry for the physical discomfort and the resulting frustration. We understand how disappointing it is when a service takes over two hours and the results—like the quick peeling and chipping you experienced—don’t last. We aim to consistently deliver quality nails across the full variety of services we offer, ensuring both technical excellence and longevity. It is clear we fell far short of that standard in this instance. We rely on our friendly staff to create a relaxing and professional atmosphere, and we must address the training gaps that led to these painful errors and poor finishing. We want to make this right immediately. Please contact us directly so we can offer you a complimentary appointment to show you the level of service you deserve. We are committed to earning back your trust.
Poorly executed manicure and incomplete poly gel removal by staff
Business reply on Google
Hi Sarah, we’re so sorry to hear about your experience. This isn’t the standard we hold ourselves to. We’d love to make it right—please reach out so we can fix your nails at no charge this week. Thank you for your feedback, it helps us do better.
Long wait times and poor quality gel manicure durability.
Business reply on Google
Thank you for sharing your experience, and we’re sorry to hear about your recent visit. We offer a 10-day guarantee on our gel manicures, and we'd love to make it right for you. Please feel free to reach out, and we'll ensure you're taken care of. We appreciate your feedback and hope to see you again soon!
The nail technician failed to replicate the requested design accurately.
Business reply on Google
Hi Farzaneh, We appreciate your feedback and apologize for the disappointment during your visit. We acknowledge the communication barriers between you and the technician. We guarantee to fix gel manicures within 10 days and are willing to fix your nails and improve our service. Please call us at 619-764-5321. Thank you Italy Nails & Spa
customer sustained cuticle injuries from unsanitized tools and poor technician technique
Business reply on Google
Dear Phoebe, We sincerely apologize for any inconvenience or disappointment you experienced during your recent visit to our nail salon. Your feedback is incredibly important to us, and we want to address your concerns promptly. It's important to note that the technician who assisted you is relatively new to our team, having been with us for just two weeks. As such, he may still be adjusting to our salon's standards and procedures. Rest assured, we are actively working to support him in delivering the high-quality service that our customers expect and deserve. In recognition of your experience, we would like to extend our apologies with a redo for your service this week as a gesture of goodwill. Your satisfaction is paramount to us, and we want to ensure that your future visits are nothing short of exceptional. Please don't hesitate to reach out to us at (619-764-5321) to schedule your next service. Thank you for your understanding and continued support. We value your feedback and look forward to the opportunity to serve you better in the future. Warm regards, Bruce Le Manager Italy Nails & Spa
Staff made discriminatory comments and caused physical injury during nail service.
Business reply on Google
Dear Sonya Lopez, We are profoundly sorry and deeply concerned to read about your experience at Italy Nails & Spa San Diego. Please accept our sincerest apologies. What you described is completely unacceptable and falls far below the standards we hold for our friendly staff and the welcoming atmosphere we strive to maintain for every single client. We are especially distressed by the inappropriate and hurtful comments made to you, as well as the poor, careless technique that resulted in injury while prepping your quality nails. This is a serious failure in both customer care and professionalism. Furthermore, charging you for a service that was immediately canceled due to staff conduct and injury is unacceptable. We aim to be a safe, inclusive space that offers a full variety of services for everyone, and we have failed you. We would like to address this immediately and personally. Please contact us directly so we can discuss a full refund and how we can regain your trust. We can’t wait to welcome you back for your next visit, under much better circumstances.
Staff caused physical injury and ignored the bleeding during service.
Business reply on Google
Dear Harmony Mai Straw, We are truly heartbroken and appalled to read your review, and we sincerely apologize for the absolutely unacceptable experience you had at Italy Nails & Spa San Diego. This is a serious failure on our part. There is no excuse for the poor technique that resulted in you being cut and hurt, and the fact that the technician ignored it and did not care for the injury is a critical breach of professionalism. We are taking immediate action to address this with our staff. We apologize for the excessive time and cost, especially since the quality of the experience, including the basic atmosphere of care, was nonexistent. While we offer a full variety of services and strive for quality nails, your comfort and safety were compromised. We would like to address this immediately; please contact us directly so we can offer a full refund and personally apologize. We can’t wait to welcome you back for your next visit, under much better circumstances.
The business charged unexpected additional fees for nail services.
Business reply on Google
Dear IA, Thank you for your honest feedback regarding your group visit to Italy Nails & Spa San Diego. We are truly sorry that your experience did not meet your expectations and left you feeling disappointed. We sincerely apologize for the confusion and frustration regarding pricing. We try to be clear about the costs associated with our full variety of services and extra customizations like glitter or ombré. It is clear we need to improve how our staff communicates these add-on prices to avoid unexpected final bills. We are also sorry that you did not find the overall atmosphere welcoming and that beverages were not immediately offered. These small details are important to client comfort. We will be reviewing all feedback on upselling practices and customer hospitality immediately. While we aim for quality nails, the overall experience matters just as much. We can’t wait to welcome you back for your next visit, hoping to show you a greatly improved experience.
Staff ignored appointment and turned customer away without service.
Business reply on Google
Dear Paisley Parker, Please accept our deepest and sincerest apologies for the completely unacceptable experience you had attempting to use your appointment at Italy Nails & Spa San Diego. We are truly sorry that you were ignored and then turned away, showing such a rude and inconsiderate lack of respect for your time. This is absolutely not how we treat our clients, especially those who took the care to book an appointment two days in advance. The entire point of booking is to ensure timely service, and our staff failed dramatically in fulfilling this basic client commitment. We apologize that this behavior ruined the expected relaxing atmosphere. We aim to provide great quality nails across our variety of services, but your negative initial experience is far more important. We hope you will allow us the chance to make this right with a complimentary service. We are taking immediate steps to prevent this kind of scheduling and customer service failure from ever happening again. We can’t wait to welcome you back for your next visit, if you give us another chance.
Rude owner, long wait times, and poor quality nail services.
Business reply on Google
Dear Yozi Martin, We are truly sorry and deeply concerned to read about your recurring horrible experiences at Italy Nails & Spa San Diego. Please accept our most sincere apologies. After giving us four chances due to our convenient location, it is heartbreaking to know that we failed to provide you with a single satisfactory service. We are investigating the reports about the owner's rude behavior immediately, as that is completely unacceptable and damages the very atmosphere we aim to create. We also regret the frustration of waiting as a walk-in only to be rushed, and the fact that your quality nails broke in less than a week shows a serious failure in the execution of our variety of services. This lack of quality is inexcusable. We understand entirely why you will drive elsewhere. We sincerely apologize for every disappointment our staff caused. We regret that we lost the chance to earn your business. We can’t wait to welcome you back for your next visit, should you ever reconsider, to show you the significant improvements we are making.
Shellac nails lasted less than one week and staff was unprofessional.
Business reply on Google
Dear g_muo, We are truly sorry and deeply concerned to read that you had such a negative experience, describing us as the worst nail salon you ever went to. Please accept our sincerest apology for failing to meet your expectations at Italy Nails & Spa San Diego. The fact that your shellac quality nails failed in less than a week is unacceptable and a complete failure of our standards. Furthermore, we are very sorry that you found the technician to be unfriendly and unprofessional. Our goal is for all our staff to create a welcoming and comfortable atmosphere while performing our variety of services. We understand why you wouldn't recommend us, and we are investigating this matter immediately to address the staff conduct and poor workmanship. We would appreciate the opportunity to correct this; please contact us directly so we can offer a complimentary re-service or a full refund. We can’t wait to welcome you back for your next visit, hoping to show you the exceptional service we are known for.
Technician caused physical injury and failed to correct poor nail shaping
Business reply on Google
Dear Christine Rostom, We are absolutely heartbroken and horrified to read about this experience, which is completely unacceptable. Please accept our most sincere apology for this being the worst experience you've had and for the failure of service at Italy Nails & Spa San Diego. The fact that our staff injured you multiple times and then ignored your pain and feedback is a severe violation of our health and safety protocols and customer care standards. We are also sorry that your quality nails ended up with an unusual shape and didn't match, despite you raising concerns. There is no excuse for the technician’s actions, regardless of her "off day," and charging you full price for this level of service is unacceptable. While we offer a wide variety of services, the basic level of professional care and a pleasant atmosphere were completely missing. We are taking immediate, internal disciplinary action. We insist on offering you a full refund for your service. Please contact us directly so we can process this immediately. We can’t wait to welcome you back for your next visit, under professional and respectful care.
Nails were filed poorly with sharp, jagged edges left behind.
Business reply on Google
Dear Claire Griffin (ginger_overlord), Thank you for your detailed feedback about your group visit to Italy Nails & Spa San Diego. While we are glad to hear that everyone was super nice and you enjoyed the overall atmosphere, we sincerely apologize that the quality nails for you and your friend's non-gel manicures were done very badly. It is completely unacceptable that your nails had sharp corners and points, and we are truly sorry that when you asked for a proper file, the technician insisted she had done enough. We failed to meet our standards and your expectations across our variety of services, and we regret that you had to resort to fixing them yourselves at Target. This lack of attention to detail and refusal to correct an issue is being addressed immediately with our staff. We insist on offering complimentary fixes or a refund for your and your friend's services. Please contact us directly so we can resolve this matter. We can’t wait to welcome you back for your next visit, to provide the high-quality results you deserve.
Staff rushed the pedicure and displayed a poor attitude.
Business reply on Google
Dear Michele Sigal, We are so sorry to read about your experience and the disappointment you felt during your recent pedicure at Italy Nails & Spa San Diego. Please accept our sincerest apologies for what you described as the worst customer service and for the unacceptable bad attitude from our staff. It is clear that the service was rushed, which directly impacts the high quality nails and experience we are supposed to deliver across our variety of services. We failed to provide a welcoming and comfortable atmosphere, and we understand completely why you won't be returning. We sincerely regret that we did not meet your expectations for service or value. We are investigating this behavior immediately to ensure all staff members are held to professional standards. We truly wish we could have won your business, and we regret that your experience drove you elsewhere. We can’t wait to welcome you back for your next visit, if you ever reconsider, to show you the positive change.