J. Alexander's Restaurant
🍽️ Restaurants · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The restaurant has increased prices and decreased food quality.
Business reply on Google
Thank you for sharing your feedback. We regret to hear about your recent experience and appreciate your insights. If you would like to provide us with more details about your visit, please reach out at https://www.jalexanders.com/contact/.
The food quality has significantly declined.
Business reply on Google
Thank you for sharing your feedback. We regret to hear about your recent experience. If you would like to provide us with more details about your visit, please reach out at https://www.jalexanders.com/contact/.
The quality of the chicken dish has significantly declined.
Business reply on Google
Thank you for sharing your feedback. We regret to hear about your recent experience and appreciate your long-standing patronage. If you would like to provide us with more details about your visit, please reach out at https://www.jalexanders.com/contact/.
The house salad was poor quality and overpriced.
Business reply on Google
Thank you for sharing your feedback. We regret to hear about your recent experience and appreciate your insights. If you would like to provide us with more details about your visit, please reach out at https://www.jalexanders.com/contact/.
restaurant failed to process pre-paid birthday dinner payment as requested
Business reply on Google
Thank you for sharing your experience. We regret to hear about the inconvenience you faced during your recent interaction with us. If you would like to provide us with more details about your visit, please reach out at https://www.jalexanders.com/contact/. Your feedback is invaluable in helping us improve our service.
The prime rib and potatoes were served cold and tasted poor.
Business reply on Google
Thank you for sharing your experience with us. We regret to hear about your dissatisfaction with your meal and the service you received. If you would like to provide us with more details about your visit, please reach out at https://www.jalexanders.com/contact/.
The portion size of the takeout salad was insufficient for the price.
Business reply on Google
Thank you for sharing your feedback with us. We regret that your recent experience did not meet your expectations in terms of value. Your comments are invaluable as we strive to enhance our offerings. We hope to have the opportunity to serve you better in the future. Please reach out to https://www.jalexanders.com/contact/ if you would like to discuss this further.
The steak was served frozen in the middle and then overcooked.
Business reply on Google
We sincerely regret to hear about your less than satisfactory dining experience, Lola. It's disheartening to learn that the quality of our filet did not meet your expectations, and we understand how this could have affected your special night out. We take your feedback seriously and will use it to review and improve our cooking processes. We strive to provide an exceptional dining experience for all our guests and we're sorry we fell short during your visit. Thank you for bringing this to our attention.
Cold food, missing entree, and poor server responsiveness.
Business reply on Google
We sincerely apologize for the experience you had during your recent visit. This is certainly not the standard we aim to uphold. We would love the opportunity to welcome you back and ensure you have a fantastic experience that reflects our usual high standards.
Multiple food items were served cold and dressing was poor quality.
Business reply on Google
We’re sincerely sorry to hear about your experience and thank you for bringing this to our attention. To better resolve this matter, please reach out to us by sending an email at https://jalexanders.com/contact/ and we’ll get this addressed immediately.
Steaks were undercooked and served lukewarm with delayed bread service.
Business reply on Google
Dear Robert, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
The roasted chicken served was undercooked and contained raw blood.
Business reply on Google
We sincerely apologize that we let you down. Please connect with us directly at https://jalexanders.com/contact/ so we can make things right.
Insufficient staffing and unaccommodating hostesses during weekend hours.
Business reply on Google
We are very sorry your experience was not our best. Please know that we take your feedback seriously and we will be checking in with the Columbus store. If you would like us to follow up with you, please reach out here: https://jalexandersholdings.com/contact/ We apologize again for the inconvenience.
The restaurant served undercooked chicken in a sandwich.
Business reply on Google
We are very sorry to hear this happened to you. We are looking into why this occurred, and we will do our best to prevent this from happening again. Please reach out to our Columbus location at https://jalexandersholdings.com/contact/ and reference this review. We will be looking into this issue in the meantime.
Poorly prepared steak and unprofessional behavior from kitchen staff.
excessive wait time and poor staff communication for carryout order
The ribs served were severely overcooked.
Undercooked steak and poor service recovery by management
The restaurant served burnt food and provided an inadequate replacement meal.
Insect found in salad and excessive wait time for food.