J & Santana Auto Repair

Business reply on Google

Good Day, Contrary to the false allegations you are making we still provide the same quality of service if not better. We do not scam our customers in no type of capacity. If you would like we can provide proof of purchase of all parts and camera footage to prove all work was done. Wish you the best finding a trustworthy Mechanic. Good Luck.

Business reply on Google

Greetings Alexander Cruz, when we discussed bringing your vehicle over to the business we informed you of the many appointments ahead of you, yet we would still receive and store your vehicle until we had availability to check it. Here at Santana auto repair we take pride in our honesty and transparency, that is the Santana way. We are very sorry for any inconvenience caused by us here and wish you the best of luck.

Business reply on Google

Greetings pamela i wish we had more information so that we could give you a more in depth response, but here at Santana auto repair we strive to be as transparent as possible when it comes to explaining diagnostics and their costs, we always encourage our customers to ask questions so if you felt something was not right we wish you would ave told us. Best of luck to you.

Business reply on Google

Sorry for the inconvenience Jessica Whatts, we sometimes have to work by appointment only beacuse of the many customers who we service. You originally came in a tow truck because your vehicle would not start. You had previously taken your vehicle to other mechanics and they could not find the issue, it took for you to bring it to us so we can rectify the issue and get your vehicle up and running and As per Santana he is still in charge. We appreciate your business and we hope you find a repair shop who can help you with your vehicle. Best of Luck.

Business reply on Google

Sorry for the inconvenience Mr Luis Garcia, Here at Santana Auto Repair all customers are informed that all expenses must be paid in full in order to recieve the vehicle back after work has been completed, Furthermore for this case you had asked the repair facility to help you regarding your vehicle with an insurance covered repair. When the insurance was not going to cover it you then proceeded to blame us over insurance policies we have no control over. We told carshield the truth which is why your vehicle repairs were not fully covered, the only person trying to scam car shield was you, Best of luck.

Business reply on Google

The vehicle was dropped off 2/7/24 and we asked you to come back the next day(2/8/24) to install the part.You were very disrespectful towards the staff from the moment you stepped in the shop. All we asked was for patience since we are not a parts department and we have no control of when the part will arrive, yet you continued with the attitude, and left us no choice but to issue you a refund. Sorry for the inconvenience and good luck looking for a trustworthy Mechanic.

Business reply on Google

Here at Santana Auto Repair we try to be as trasnparent as we can with our customers in regarding services that we provide, if you reached us at a time that we couldnt perform a service for you, we do apologize. Our inspections stickers go fast so do call in for an appointment going forward.

Business reply on Google

Greetings Travis, We are truly sorry you experinced a faulty job from us at santanas. We encourage our customers to please call us with any questions or concerns when it comes to their vehicles, especially when it comes to rectifying problems that occured after our work. we apologize that our prices were not to your liking but we prefer to go with the best part quality to ensure there are no faults in the work done. If you feel we caused something that was not there before, please contact us so we can resolve that issue, and parts always have warranty. Happy New Year!

Business reply on Google

Greetings Mike we do apologize for the horrible experience you endured here. Here at santanas we strive to give clients the best customer service and understanding about their vehicle and repairs that need to be done. when we called you to explain the repairs needed, you gave our worker attitude and stated your vehicle did not need the repairs listed. When you arrived at the shop we tried to show you all the repairs needed on your vehicle and you responded with an aggresive "no." By new your state law when a vehicle fails nysi we have to remove the sticker to replace it with a paper that gives you a 30 day grace period in which you would need to get the repairs done. We are glad to hear you got the work done elsewhere thank you and happy new years!

Business reply on Google

First off an appointment was never made. Your driver called and we put him on a brief hold and he decided to hang up, he assumed he can just show up and that's not how you should conduct business. Secondly if you weren't aware we do not do inspections on diesel powered vehicles which we explained to your driver who had a hard time comprehending. Your driver was very uncivil and insulting. You definitely should have some one else calling and conducting your business. Here at Santana's we take pride in taking care of our customer's. How ironic that after 10 years of service now you want to write a review. We wish you nothing but the best in search for a trustworthy Auto Repair Shop.

Business reply on Google

First and foremost the business has not changed. We couldn't service your vehicle simply because we have to many vehicles due to all covid restrictions being lifted. As far as the young lady she has worked in the automobile industry for over 20+ years. For you to say she doesn't know anything is incorrect and irresponsible. How can you say she doesn't know anything when there was barely any interaction. You did not speak to her about your vehicle, she just simply told you that we couldn't service your vehicle at the moment. Sorry for the inconvenience and good luck in search for a new Automotive Technician.