J Auto Repair LLC

Business reply on Google

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered during your visit. There is no excuse for the delay or for the lack of clear communication regarding the status of your vehicle. We understand how valuable your time is, and we recognize that waiting longer than expected for scheduled services only to learn that the A/C inspection had not been completed was disappointing. As a growing business, we are currently training members of our team to improve our processes, communication, and overall customer experience. While that is not an excuse for what happened, it is something we are actively working on to prevent situations like this from occurring in the future. To help offset some of the inconvenience caused by the extended wait time, we provided a discount on your visit. We know that doesn't fully make up for the lost time or the unresolved A/C concern, but it was our way of acknowledging the inconvenience. We appreciate your feedback because it helps us identify areas where we need to improve. Thank you for giving us the opportunity to serve you, and we hope to have the chance to provide you with a

Business reply on Google

Thank you for sharing your experience. We are very sorry to hear that you left feeling this way, because that is never the experience we want any customer to have. Our intention is always to provide honest recommendations based on the symptoms, fault codes, and the diagnostic information available at the time. In some cases, a tune-up may be recommended as a starting point when misfire-related issues are present, since worn spark plugs are a common cause. However, we understand your frustration that the issue was not resolved and that you felt the inspection process was not thorough enough. We also understand your concern regarding the injector recommendation. Diagnostic recommendations should always be clearly explained, including why a particular part is being suggested and whether additional testing was performed. We are sorry that this was not communicated in a way that gave you confidence in our process. We never want any customer to feel taken advantage of, and we especially regret that this experience caused you to lose trust in our shop. Your feedback is being taken seriously, and we will use it to improve our communication and diagnostic process moving forward. If you woul

Business reply on Google

Thank you for taking the time to share your experience. We sincerely apologize for the confusion this morning. Our team was on site starting at 8:50 AM, and we did have a customer in the lobby prior to 9:30 AM. Since there are two separate businesses on the property, it’s possible the wrong door may have been checked. We regret that we were unable to connect with you at that moment and understand how frustrating that must have been. We truly value your time and would appreciate the opportunity to clarify things or assist you in the future. Please feel free to contact us directly so we can make this right.