Jax Oriental Market 大都会超市
🛒 Retail & Products · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store staff are unfriendly to customers.
Goji berries contained a split silicone packet and staff ignored calls.
Staff members are unhelpful and display poor attitudes toward customers.
Staff member was rude and unhelpful to a customer.
Management enforces unfair produce selection policies and fails to apply discounts.
Customer fell due to store layout and inconsiderate shopper behavior.
Store sells expired goods and fails to deliver packages on time.
Cashier accused customer of theft during the checkout process.
Staff were inattentive and unable to determine product pricing.
Store sells expired products and refuses to sell fresh produce.
Staff member was rude and ignored the customer in line.
Boba tea is no longer available at the market.
Lack of staff assistance and unpleasant store odor.
Staff ignored customer and refused to take boba tea orders.
Business reply on Google
We apologies for your experience at our store and understand your frustration. Thank you for letting us know. Customer satisfaction is vital to us. Currently our Boba Sation is open Monday and Friday (11:30am-5:30pm), Saturday (11:30am-7pm), and Sunday (10:30am-5pm). While it may not be clear, we try to maintain open communication with meeting our customers' needs. Typically our employees take their breaks at the tables near the boba station, or it may not have been during our Boba operating hours. In either case, we will continue to look into this situation and understand what happened. Once again, we sincerely apologized for the experience. We would love to see you again and we understand this situation was not acceptable.
Staff locked the store doors ten minutes before the posted closing time.
Manager used unprofessional language while yelling at an employee.
Limited product availability and rude staff behavior.
Store enforces a ten dollar minimum for card transactions
Customer purchased spoiled roast duck and was denied a refund.
Store enforces a minimum purchase amount for credit card transactions.