JeffExpress Urgent Care
🩺 Health & Wellness · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait time, unprofessional physician, and inaccurate website service information.
Business reply on Google
Thank you for taking the time to leave us feedback about your experience. Please contact us directly at 215-503-4699 so we can address the issue.
Patient experienced severe pain and dissatisfaction with urgent care services.
Business reply on Google
Your feedback helps us improve and we would like to learn more about how we could have made your experience better. Please call us at 215-503-4699 so we can work towards a solution. Thank you and have a great day.
Doctor misdiagnosed a throat infection as allergies
Business reply on Google
Your feedback helps us improve and we would like to learn more about how we could have made your experience better. Please call us at 215-503-4699 so we can work towards a solution. Thank you and have a great day.
The doctor displayed a lack of politeness during the consultation.
Business reply on Google
Thank you for taking the time to leave us feedback about your experience. Please contact us at 215-503-4699 so we can address the issue.
Urgent care facility lacked equipment and referred patient to ER.
Business reply on Google
We regret your most recent visit with us was not up to the standards we strive for at Jefferson Health. We are always looking for ways to improve and we appreciate your feedback. If you would be willing, we would like to have you contact us at 215-503-4699 to discuss ways we can better serve you in the future.
Urgent care failed to perform requested covid test for high-risk patient.
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at 215-503-4699 when you have a chance. Thank you, and we look forward to hearing from you.
Doctor failed to provide appropriate treatment for a sinus infection.
Business reply on Google
Your feedback helps us improve and we would like to learn more about how we could have made your experience better. Please call us at 215-503-4699 so we can work towards a solution. Thank you and have a great day.
Medical staff dismissed serious symptoms following an electrical injury.
Business reply on Google
Thank you for taking the time to leave us feedback about your experience. Please contact us at 215-503-4699 so we can address the issue.
excessive wait times and unprofessional staff behavior
Business reply on Google
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to speak with you more regarding this matter. Please reach out to us at 215-503-4699. We look forward to hearing from you.
Inaccurate initial diagnosis led to worsening health and additional copay costs.
Business reply on Google
We would like the opportunity to address your concerns. Please reach out to us directly at 215-503-4699 when you have a chance. Thank you, and we look forward to hearing from you.
Urgent care refused to perform requested diagnostic testing for patient
Doctors lack bedside manner and compassion toward patients.
Business reply on Google
We regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Office of Public Relations & Marketing at 215-955-7777 or [email protected]. Their hours of operation are Monday through Friday 8 a.m. to 5 p.m.
receptionist prioritized another patient and misrepresented the arrival time
Excessive wait times and inconsistent appointment policies at urgent care.
Business reply on Google
Hi, we regret to hear that you had this experience with us. Please contact us at 215-955-7777 or [email protected] when you have an opportunity, and we will be more than happy to try and turn your experience around.
Doctor failed to examine child without sedation
Staff exhibited unprofessional behavior and failed to diagnose fractures correctly.
Doctors were unhelpful and dismissive of the child's medical concerns.
Business reply on Google
Hello Marian, thank you for taking the time to leave us feedback about your experience with us. Please reach out to Public Relations & Marketing at 215-955-7777 or [email protected] so we may assist you in moving forward toward a resolution. Their hours of operation are Monday through Friday 8 a.m. to 5 p.m.
clinic failed to timely process a positive strep test prescription
Business reply on Google
Kate, we regret to hear that you had this experience with us. Here at Jefferson Urgent Care - Smylie Times, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact us at 215-955-7777 or [email protected] to discuss ways we can better serve you in the future.
Doctor provided incorrect information and showed lack of professional care
Staff exhibited unprofessional and rude behavior toward a patient and parent.
Business reply on Google
Jess C., thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you'd be willing to provide more feedback, please reach out to us at 215-955-7777 or [email protected] so we can assist you further.