Jerry & Son Auto Service Inc.
🚗 Auto & Repair · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The shop failed to service the vehicle after twenty-four hours.
Business reply on Google
Hi Thank you for taking the time to give us a review. We apologise for not meeting your expectations. However we did notify you that the car would not be completed the same day. We did agree on the completion time of 5 pm the following day. My apologies for any confusion. I hope we can rectify the misunderstanding. Contact me anytime at the shop.
Excessive pricing for repairs and poor mechanical workmanship on vehicle.
Excessive repair costs and fraudulent vehicle inspection practices.
Business reply on Google
Thank you for giving us a review. Your Toyota Rav 4 was brought in for a State Inspection. We did perform a NYS inspection according to the guidelines. You failed for no brakes and worn tires. All finding are documented and texted to you. I am surprised that you think TLC would have passed the car for inspection in that condition. We don't just give out stickers.
Mechanic attempted to charge for unnecessary compressor replacement instead of simple…
Business reply on Google
Hi thank you for giving us a review. I am sorry you didn't have a great experience with us. I will assure you that we would not sell you something your car didn't need. I would like to speak to you to discuss that went wrong. Thank you Chris
Poor communication regarding diagnostic fees and lack of service updates.
Business reply on Google
Thank you for sharing your feedback regarding your recent service experience with us. We appreciate the opportunity to address your concerns. We sincerely apologize for any miscommunication regarding the diagnostic fee. We understand the importance of transparent communication and will certainly review our procedures to ensure that all relevant information is provided to our customers upfront. Regarding the delay in updating you on your car's status, we regret any inconvenience this may have caused. Our goal is to keep our customers informed throughout the service process, and we acknowledge that there was a lapse in communication in this instance. We will investigate the matter further to identify areas for improvement in our workflow. We appreciate your feedback about Angie and the management's response. We strive for professionalism in all interactions and will use your input to address any training or communication gaps that may exist. We feel that treating people with respect and kindness is always the better no matter what the situation is.
Business refused to perform advertised NYS vehicle inspection services.
Business reply on Google
Hi, thank you for taking the time to give us a review. I am sorry we could not accommodate you without an appointment. The best way to get an inspection is making an appointment during the middle of the month to beat the rush. If you like to speak to me, call the office and ask for Chris. Have a great day!
Mechanic recommended unnecessary repairs for non-existent engine oil leaks.
Business reply on Google
Hi Hugo, Thank you for taking the time to give us a review. Upon our maintenance inspection, we noticed oil leak on your 1999 Honda CRV. We are obligated to tell you the condition and maintenance of the vehicle. I am sorry that you do not agree with our findings. I am more than happy to look over the Honda personally with you to verify our finding. Please call me at the shop 718.863.6280 Chris
mechanics failed to identify dangerous front end suspension and axle issues
Business reply on Google
Hi Karl thank you for the review. We spoke about this in early February and I agreed to redo the wheel alignment. Now a shop told you the the axles are leaking grease. We checked and no grease was found leaking. You want us to install the axles for free. I feel like this is a shake down. I stand by my warranty for the wheel alignment. Chris
mechanic failed to repair oil leak despite multiple paid service visits
shop recommended unnecessary repairs after a delayed inspection
Business reply on Google
Hi Jack, thank you for taking the time to write a review. I am sorry you did not have a great experience at my shop. Please contact me because your name does is not in our database. Possibly wrong spelling. All our recommendations are documented with pictures. I would like you to call me at (718) 863-6280 to discuss what you felt not needed repairs. Chris
Shop refused to install customer-provided parts to force higher markup.
Business reply on Google
Thank you for the review. Yes our policy is not to install owners parts. One reason is liability and also you loose out on our 24 month, 24,000 mile nationwide warranty. We did not quote price because we would want to verify the problem first. Please feel free to call me anytime. Chris
Business sold item after confirming appointment and customer travel
Shop fabricated a false error code to overcharge for unnecessary repairs.
Business reply on Google
We really want to apologize for any miscommunication that occurred here, Jason. Under no circumstances would we ever blatantly lie to our customers -- we told you exactly what our computer system read. There is a possibility that was an incorrect read, and for that we must apologize. We wish you would've had a better experience here -- since 1944, we've built our business on being trustworthy. We're truly sorry you didn't have a better experience. Please let us know if there's anything else we can do. -Jerry & Son Auto Service