JFK Rockaways Inn / Downtown Far Rockaway Hotel
🏨 Hotels & Travel · Far Rockaway
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel charged for a reservation but refused check-in and denied refund.
In-room phone was non-functional and staff ignored calls for assistance.
Poor staff service, unclean rooms, noise, and excessive extra fees.
Rude front desk staff provided poor service and denied basic amenities.
Hotel staff discarded or took guest's bag containing essential heart medication.
Hotel staff facilitated towing of guest vehicle to extort fees
Business reply on Google
Thank you very much for your feedback, we hope to see you again soon!.
Unfair towel damage fees and unauthorized additional credit card charges.
Business reply on Google
Thank you very much for your feedback, we hope to see you again soon!.
Hotel has cleanliness issues, broken amenities, and deceptive billing practices.
Business reply on Google
Thank you very much for your feedback, we hope to see you again soon!.
hotel unfairly deducted security deposit for alleged towel damage
Business reply on Google
Thank you very much for your feedback, we hope to see you again soon!.
Unsafe environment with fraudulent charges and non-functional room amenities.
Business reply on Google
Thank you very much for your feedback, we hope to see you again soon!.
Hotel has unpleasant odors, inaccurate location description, and poor amenities.
Business reply on Google
Thank you very much for your kind review, we appreciate our guest and make every effort to accommodate their needs, our wonderful staff goes above and beyond in our cleaning and operations in general. Please let us serve you even better the next time you need a hotel room in the JFK Rockaways Area.
The hotel environment is unsafe due to violence and criminal activity.
hotel refused refund despite inaccessible location and safety concerns
The hotel rooms were dirty and contained items from previous guests.
Business reply on Google
Hi Mary, Thank you for providing your feedback. I am extremely sorry you did not have a great experience during you stay. Please be assured, I will immediately take steps to address the issues. I hope you will give us another chance to serve you. Regards, -GM
The hotel location is unsafe and the airport shuttle is limited.
Business reply on Google
We are very sorry to hear how you felt about the area. NYC and the Far Rockaway community is working to build a better and safer community. I hope you visit us again in the future and see the changes in action. Let me know if there is anything I can do to make your stay better next time. Thanks!
Unreliable shuttle service, rude staff, and insecure room conditions.
Business reply on Google
We are sorry you did not have a great experience. We will use your feedback to improve our service. I hope you would give us another chance to improve ourselves.
Front desk staff refused valid payment method and exhibited discriminatory behavior.
Business reply on Google
Dear Jasmine, Thank you for taking the time to leave a review. Please accept our sincerest apologies for the inconvenience you experienced while checking in at the front desk. We pride ourselves on having a friendly and cooperative staff and it disappoints us to hear this feedback. We hope you consider to stay with us again and we will improve your experience here at Best Western. Have a great day. Best Regards,
Broken room telephone and lack of housekeeping services.
Business reply on Google
Dear Deepak, Thank you for taking the time to leave this review. Please accept my apologies for the inconvenience you experienced during your travels. I checked our system and was unable to find a reservation located under your name. I see you mentioned another brand and would be more than happy to provide their number so you can reach out to them directly. If you need assistance please contact our hotel. Sincerely, Devandra”
The hotel is located in an unsafe neighborhood.
Business reply on Google
Dear Crtltnmber1, Thank you for taking the time to leave your feedback. Please accept our apologize for the inconvenience you experienced. We pride ourselves on being a quiet hotel and while the noise did not occur onsite we understand how upsetting it can be. We hope you will give our brand another opportunity in the future. Sincerely, Devandra
insufficient parking and security concerns regarding lobby loitering
Business reply on Google
we apologise for the inconvenience and hope you consider to stay with us in the near future.