Jimbo’s
🛒 Retail & Products · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Sushi rolls contain hidden fake crab instead of advertised fish.
Business reply on Google
We are sorry that you had a negative experience with the Sushi here at Jimbos. We have gone through great pains to create a higher grade Sushi selection where every ingredient is either Non GMO Project Verified or Organic. Please also note that fake fish or pollock are never used in any of the selections. The crab is genuine snow crab and is the only crab used. Beyond that, all of the seafood is sourced from sustainable fisheries and is sushi grade. We would be more than happy to have you come back and try the Sushi you noted-on us. Please feel free to email our store manager [email protected] and let us know when you plan to stop in. Thank you, Jimbo's
The sandwich was served cold and the smoothie was poor quality.
Business reply on Google
Thank you for taking the time to leave this stellar review, Amber! We're so proud to have people like Lisa on our team to provide the best customer service around. We hope to serve you again soon!
The pizza was served raw, cold, and missing ingredients.
Business reply on Google
Hi Musa- We're sorry to hear this, as this clearly didn't meet our high standards for providing exceptional customer service. If you haven't yet spoken to our store manager, Trent, we would like to connect you. At your earliest convenience, please send an email to: [email protected] with the date and time of your visit, along with the names of any team member who provided service, and any other details you may want to add. We look forward to speaking with you soon.
The store sold rotten shrimp that was unsafe to eat.
Business reply on Google
Hi Michael- We're sorry to hear about your recent shopping experience. If you have not yet done so, by all means please come back in for a refund. We would also like to investigate this further, as this clearly doesn't meet our standards. At your earliest convenience, please email [email protected] with the time of your visit and the names of any Jimbo's team member who provided service. Thank you!
Manager acted rudely and handled customer property inappropriately
Business reply on Google
Hi J- We're so sorry to hear about your most recent shopping experience. Providing exceptional customer service is one of our highest priorities and unfortunately it appears this was not accomplished on this visit. We would like to get a little more info about this. At you're best convenience, please email [email protected] with as much information as you're able to provide: visit date & time, employee names, and description of events. Thank you!
Cashier exhibited discriminatory behavior and was unhelpful with a request.
The pizza was hard and improperly cooked.
The staff and management are perceived as incompetent.
The store brand pizza had poor quality ingredients and taste.
Staff member prevented family from processing employee discount transaction.
The purchased shrimp was spoiled and had a foul odor.
Business reply on Google
Hi there, sorry to hear about this as this is not up to our par. We would love to correct this issue- please return for an exchange or refund, or feel free to email [email protected] to get in touch with a manager.
The salmon roll served was spoiled and foul tasting.
Front cashier clerks and managers are rude and unfriendly.
The produce is overpriced compared to local farmers markets.
Employees refused to prepare juice and directed customer to another department.
Cashiers are rude and do not acknowledge customers.
High prices and limited parking availability at the store.
Business reply on Google
At Jimbo’s…Naturally, we pride ourselves on offering high quality organic products. Be sure to check out our monthly sales and stock up on your favorite items.
The food served contained mold and an insect.
Business reply on Google
Hi Lucia, We apologize for your experience. Can you email [email protected] so I can pass on your information to management. Thank you!
frequent staff turnover and slow checkout process
Business reply on Google
We are sorry to hear about your experiences, and would like to put you in touch with Luke Abbott, our President. Please email me [email protected] and let me know the best way he can reach you. Thank you!
The store sold expired cheese containing visible mold.