John's Automotive Care
🚗 Auto & Repair · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and failure to order parts for scheduled service.
Business reply on Google
Hi Jerome, thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating that must have been. We know your time is valuable, and it’s clear we fell short of the level of communication and efficiency we strive to meet and exceed on a daily basis. Our goal is always to provide a thorough inspection and keep our customers informed throughout the process, but we understand that in your case the timing and communication did not reflect the standard we aim to deliver. For that, we sincerely apologize. Bryan, our General Manager, did try reaching out to discuss your visit personally and better understand what happened, but we have not been able to connect just yet. We would still very much appreciate the opportunity to speak with you directly and learn more so we can address your concerns properly. Please feel free to reach out to us at your convenience. We appreciate your feedback and will use it as an opportunity to improve.
Business refused to provide W9 form for third-party payment processing.
Business reply on Google
Hi Romishia, thank you for taking the time to share your experience. We’re sorry to hear that this situation was frustrating for you. When you reached out regarding the W9 request, we asked that the third party processing the payment contact us directly so we could provide the document to the appropriate organization. Unfortunately, we never received that request from them. We’re always happy to work with warranty companies and state programs when they reach out to us directly so we can ensure everything is handled properly. We’re glad to hear you were able to get your vehicle taken care of, and we truly wish you the best moving forward.
The manager was rude to the customer.
Business reply on Google
Hi Chad, thank you for sharing your feedback. After reviewing the situation, we were unable to find any record of you as a customer at this location. Our manager was assisting customers during a very busy time, and we do not allow unscheduled sales solicitations during business hours. We’re always happy to speak with vendors through appropriate channels, but our priority is serving customers in our shop. We wish you the best.
The business charges excessive prices for automotive repair services.
Business reply on Google
Thank you for taking the time to leave a review. We're sorry to hear that you didn’t have the experience you were hoping for. We’re currently having trouble locating your visit in our system, but we’d really appreciate the chance to learn more about what happened and see how we can make things right. Please don’t hesitate to give a call directly to our General Manager, Bryan, at 619-514-1113. He’d be happy to personally assist you. We’re committed to transparency and fairness in our pricing, and we’d love the opportunity to talk through any concerns you may have.
The automotive inspection took over four hours and was not completed.
Business reply on Google
Hi Sonja, Thank you for sharing your feedback with us. We sincerely apologize for any stress this situation caused. We always quote a 4-6 hour window for our pre-purchase inspections to ensure that we have adequate time to properly inspect the vehicle and provide a thorough assessment. The report that we email you comes with pictures and details of what we find including items that are unsafe or raise further questions, that need attention soon, or that are in good shape. We feel that with this information you can make a well-educated decision on the purchase of the vehicle. We apologize for not doing a better job of communicating this to you at the time the vehicle was dropped off. We can understand how the wait and uncertainty surrounding the inspection may have been stressful, especially since the owner of the vehicle did not understand what was involved in our process. We know the importance of the pre-purchase inspection so we will not take any shortcuts in our inspection or reporting process. If there is anything we can do to assist you further or help with any questions, please don’t hesitate to reach out. Thank you for trusting us with your vehicle and we hope to have the c
Vehicle was not serviced despite having a scheduled appointment.
Business reply on Google
Doug, thank you for taking the time to share your experience with us. We apologize for the delay and frustration you and your son experienced during your visit to our automotive care center. We strive to provide prompt and efficient service to our customers, and we understand how important it is to have reliable transportation. We apologize for the miscommunication regarding the status of your son's car and we'll take steps to ensure that our team is more transparent in their communication with clients. We value your feedback and will use it to improve our services for future customers. Please give us another chance to earn your trust and loyalty. Thank you.
The business charged excessive prices for a simple air filter replacement.
Business reply on Google
Thank you for taking the time to share your experience, Dayes. We apologize that our services did not meet your expectations. Our team always strives to provide fair and accurate assessments for our customers' vehicles. We would never want anyone to feel like they are being taken advantage of, so we would be happy to look into this further. Please reach out to us at (619) 304-0815. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Poor brake repair quality and interior damage caused by mechanic
Business reply on Google
Bill, thank you for taking the time to leave a review. We are sorry to hear about your experience with us and apologize for any inconvenience caused. We take our customers' feedback seriously and have addressed this issue with our team. Quality work and customer satisfaction are our top priorities, so we have sent a check in the mail to cover the costs of the bill you sent to us. We truly do appreciate your business and thank you again for reaching out to us.
Staff were rude and personal items were stolen from the vehicle.
Business reply on Google
Ryan, thank you for taking the time to leave a review. We are disappointed to hear about your negative experience at our shop, as our team at John's Automotive Care prides itself on providing exceptional customer service. Our team tried reaching out to you, as we strive for all of our customers to leave our shop happy and satisfied with the services they received. Please call us if you would like to discuss this situation further, as the general manager would like to personally make things right with you at (619) 514-1113. Thanks again.
Automotive shop failed to diagnose or repair air conditioning issue.
Business reply on Google
Hello Reed, I am sorry to hear that we did not do a good job of communicating with Cloudia when she was here. The problem with her vehicle was not straightforward and easily detected. We spent a lot of time talking with her about it as well as emailing her a full report with pictures of what we did and what we found. We would appreciate the opportunity to talk with you about this so we can help you get this resolved. Thank you for taking the time to give us feedback about her visit. You can call Bryan on his cell at 619-514-1113
Rude staff, excessive wait times, and new engine issues after inspection.
The business charged significantly higher prices than a nearby dealership.
Business reply on Google
Rose, I am sorry to hear about your concerns with your recent visit. We pride ourselves on giving amazing customer service, so I apologize that this didn’t shine through. When I went to look up your repair order in our system, so I could get the details and reach out to you directly, I was unable to find you with the name on your Google account. Can you please give Dave a call at 619-280-9315 so we can get some more info from you? We would really like the opportunity to try and make things right with you and if nothing else we need to address the specifics of your concerns with those you interacted with. Thank you for taking the time to give us your honest feedback.
Repair shop provided overpriced quotes causing insurance repair delays
Business reply on Google
Hello, Amber. We appreciate customer feedback and want to extend a sincere apology for your less-than-five-star experience at our shop. Our customer’s satisfaction is incredibly important to us. We looked into what transpired with your vehicle and have made improvements internally, so we can better serve our customers moving forward. We know that we can’t give you back the time you lost but we would love for you to give us an opportunity to make things right with you! Please give us a call so that we can figure out how we can do that. We hope to hear from you soon!
The shop quoted an excessive price for a minor repair.
Business reply on Google
We are sorry to hear your friend's experience at our shop was less than perfect. We strive to do better than just providing an "average" service experience as that is not our standard of service nor our intention. Please give us a call and we'd be happy to chat with your friend if there's anything we can do to make things right. Thank you!
Vehicle repair took weeks and was returned in worse condition.
Business reply on Google
Casey, we want to apologize for the miscommunication. Unfortunately, we were unable to control how long the repairs took. We tried to reach out to you with no success. If there is still a problem with your truck, we want to address it for you. Please give us a call directly. Thank you.
Staff member was rude and unprofessional during service interaction.
Business reply on Google
George, Thank you for providing us feedback on your recent visit as well as giving us the opportunity to speak with you over the phone about what happened. We understand your frustration and we are very sorry. We have addressed the issues with our entire team in order to keep similar issues from happening again. We hope you’ll give us a chance in the future to provide you with the high quality service that we are known for.
Technician broke glove compartment and left debris inside the vehicle
Business reply on Google
Michael, we are sorry to hear about your negative experience at our shop when you brought in your Jeep. We reached out to you as soon as we saw your review and hope you will return our phone call soon. During your visit we did install a new cabin air filter successfully, and it was the engine air filter that was a special ordered. As far as the broken glove box and dust, we would be more than happy to address these problems and present a solution! In reference to the "sneeze". We spray down each vehicle with sanitizer after the services are completed. We have recently changed this procedure to wiping down the interior with a sanitizing solution. We apologize for the inconvenience but greatly appreciate your feedback. Thank you!
Poor inspection quality and unprofessional communication from staff.
Business reply on Google
I am sorry that you had some major engine issues with your vehicle. As you stated we had looked at it back in November and at that time we did not see anything that would have told us that in 10,000 miles your engine would come apart. Every time you bring your vehicle in for a visit, we do a complimentary inspection and we do not charge for it. We do this to give you as much information about your vehicle as we can so you can make the best decision on what to do moving forward. Unfortunately, internal engine problems usually do not give much warning before they happen. If you would like to talk about your concerns, then please give us a call and we would appreciate hearing what you have to say. I am sorry that we did not do a better job of giving you the facts about what happened with your vehicle. It appears that we did not do a good job of communicating with you and we left you with several unanswered questions. We are always looking to improve things and if we could learn something from hearing about your experience visiting our shop we would like to do so. I do hope that we hear from you in the near future.
The business provided an excessively high price quote for vehicle repairs.
Business reply on Google
Maurine, we're sorry to hear of your 1-star experience. Our competitive prices reflect the quality parts and service we offer to our customers. We would be more than happy to discuss this situation with you, please give us a call back and our team will address your concerns or questions.
The business provided excessive price quotes for simple brake services.
Business reply on Google
Kushal, we're sorry to hear you feel that you had a negative experience at our San Diego location. Customer service is our number one priority which is why we offer competitive prices for quality services that will keep our customer's and their vehicles safe. Let us know if there's anything we can do for you next time.