JOLIE NAIL LOUNGE
💅 Beauty & Spa · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail quality and physical injury caused during service
Business reply on Google
Dear Simaran Chauhan, we sincerely apologize for your disappointing experience. This is not the standard we strive for at Pink Petals Mani Pedi, especially for such an important occasion. Please contact us directly to discuss how we can make things right for you. As a reminder, we offer 10% Off for Military on Monday and Tuesday. We hope to provide you with a better service in the future.
Poor service quality, skipped manicure steps, and unprofessional staff behavior.
Business reply on Google
Thank you for your feedback, Ariel. We're sorry to hear about your disappointing experience. We strive to provide quality service and it's clear we fell short. We'll address the issues you mentioned and ensure our team improves their attention to detail and customer care. We appreciate your feedback on our complimentary services and wine, and will ensure our offerings meet expectations. As a gesture, we invite you to redeem our ongoing offer: Monday and Tuesday, 10% off for military personnel. Please reach out to us directly so we can make this right for you.
Staff provided a rushed pedicure and caused a burn injury.
Business reply on Google
Hi Lulu, we're sorry to hear about your experience. We strive to provide quality service and your feedback is important. We will address this with our team to improve our services. Please know we offer a 10% discount for military members on Monday and Tuesday. We hope to have another chance to serve you better.
The salon ignored a scheduled appointment and failed to provide service.
Business reply on Google
Dear Luis, thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered and any miscommunication that occurred. We value your loyalty and are committed to ensuring it never happens again. Please contact us at your earliest convenience to discuss this further. To all our customers, please remember we offer a Monday and Tuesday: 10% Off for Military.
Appointment was cancelled without prior notification after customer arrived
Business reply on Google
Hi Mengshan Liu, I sincerely apologize for the inconvenience you experienced with your appointment. We strive to ensure excellent service and will address this to prevent it from happening again. Please reach out to us directly so we can make it right. Thank you for your feedback. Monday and Tuesday: 10% Off for Military.
Promotional discount was not applied due to misleading website terms.
Business reply on Google
Hi Leanne, we apologize for the misunderstanding regarding our promotion. We appreciate your feedback and will ensure we update our website to clearly specify the offer's details. Thank you for sharing your experience, and we hope to have the opportunity to serve you better in the future. As a reminder, we offer a 10% discount for military personnel on Mondays and Tuesdays.
Business overcharged for services and failed to honor listed prices.
Business reply on Google
Dear Jason Rice, we sincerely apologize for the misunderstanding and any discomfort caused during your visit. Your feedback is important, and we will address the pricing and communication issues with our team to prevent future occurrences. We appreciate your patience, and as a reminder, we offer a 10% discount for military personnel on Monday and Tuesday. Thank you for bringing this to our attention.
Staff made derogatory comments about customer weight and provided discriminatory service.
Business reply on Google
Dear Vickie Kasi Thank you for bringing this to our attention We are truly sorry for your experience at Pink Petals Mani Pedi We take all feedback seriously and are addressing this issue immediately to ensure it never happens again We value and respect all our clients and strive to create a welcoming environment We would appreciate the opportunity to make this right for you Please feel free to contact us directly Again we apologize for your experience Also we offer a 10% off discount on Monday and Tuesday for military personnel Thank you for your feedback
Long wait times, unsanitary staff behavior, and malfunctioning equipment.
Business reply on Google
Dear Cheryl Potts, we apologize for your disappointing experience. We are committed to providing excellent service and will address these issues promptly. As a token of our gratitude to those who serve, we offer 10% off for military personnel every Monday and Tuesday. Please consider visiting us again so we can make it right for you. Thank you for your feedback.
Poor equipment, cleanliness issues, long wait times, and low product quality.
Business reply on Google
Dear Stephanie Stanek, Thank you for sharing your feedback. We apologize for the inconveniences you experienced. Cleanliness and comfort are top priorities, and we are taking immediate steps to address your concerns. Our team is also reviewing scheduling protocols to ensure timely service. For future visits, please note we offer a 10% off for Military on Mondays and Tuesdays. Thank you for bringing these issues to our attention.
Technician caused physical damage and skin irritation during nail extension application.
Business reply on Google
Dear Kennedy Parker, I am truly sorry to hear about your experience. We take your feedback seriously and are committed to improving our services. Please contact us directly to discuss this matter further. We offer a 10% discount for Military on Monday and Tuesday. Thank you for bringing this to our attention.
poor nail quality and oily residue left on feet
Business reply on Google
Dear Jordan Hanes, we are truly sorry to hear about your recent experience and appreciate your feedback. Please allow us the opportunity to improve and make it right for you. We strive for the highest standards and regret that this was not reflected during your visit. We welcome you to contact us directly so we can resolve these concerns. As a reminder, we offer 10 percent off for military members on Monday and Tuesday. Thank you for taking the time to share your thoughts, and we hope to regain your trust.
Uneven nail lengths and poor quality service for the price paid.
Business reply on Google
Dear Christine, we are truly sorry to hear about your disappointing experience at our salon. We apologize for the rushed service and inconsistency in the quality of work. Your feedback is valuable to us and we will address these issues with our team to ensure it does not happen again. Thank you for bringing this to our attention.
Staff provided incorrect technician and caused injury during manicure
Business reply on Google
Response: We apologize for the experience you had at our salon, we take your feedback seriously and will address this issue with Sandy and her husband. Thank you for bringing this to our attention.
Staff provided inaccurate pricing over the phone compared to in-person cost.
Business reply on Google
Dear Michelle, we apologize for any confusion regarding pricing. We strive to provide transparent and upfront pricing to all our customers. We will address this issue with our team to ensure a better experience for our valued customers in the future. Thank you for bringing this to our attention.
Acrylic nails fell off prematurely after application.
Business reply on Google
Dear Gabby, we apologize for the inconvenience you experienced with your nails popping off. We strive to provide high-quality service and will address this issue with our team. Thank you for your feedback.
Staff provided rude service and failed to follow nail design requests.
Business reply on Google
Dear Samantha, We apologize for the negative experience you had at our nail salon. We strive to provide excellent customer service and we are sorry to hear that we fell short in your case. Thank you for bringing these issues to our attention, we will work on improving our services to ensure this doesn't happen again in the future.
Staff member made a racially offensive comment to the customer.
Business reply on Google
Dear Morgan, We are deeply sorry for your experience and apologize for any disrespectful behavior you encountered. We strive to provide excellent service to all of our customers and this is unacceptable. We will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention.
Incomplete nail polish application and unprofessional staff behavior during service.
Business reply on Google
Dear Genevieve, thank you for sharing your experience with us. We apologize for any inconvenience caused during your visit. Your feedback is appreciated, and we will address the issues you mentioned with our team. We apologize for falling short of your expectations and wish you the best in finding a salon that better suits your needs.
Poor nail quality and unexpected extra charges for unsatisfactory design work.
Business reply on Google
Dear Angela, we apologize for your experience and appreciate your feedback. We will address the issue with our team to ensure better communication regarding design requests in the future. We are sorry for any inconvenience caused and thank you for bringing this to our attention.