Jolie Nails and Spa

Business reply on Google

Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations. We take concerns about service quality and client health very seriously. We are sorry for the confusion regarding the nail color selection and that the final result was not what you requested. We are also very concerned to hear about the infection you mentioned. Please contact us directly at the salon so we can learn more about your experience and work toward a resolution. We value your feedback and appreciate the opportunity to make things right.

Business reply on Google

Hi Ece Gezen , We’re sorry to hear that you’re feeling upset. However, we would like to clarify that during your visit, your natural nails were not cut. Our technician only gently filed the remaining product, which is a standard part of the acrylic removal process. We never pry or forcefully remove acrylics, as that can damage the natural nail. If your nails feel sensitive, it may be due to the condition of the natural nails underneath after the acrylics were removed, especially if they were already thin. That being said, your comfort is important to us. We would be happy to discuss this further with you. Please feel free to contact us directly so we can better understand your concerns. Thank you.

Business reply on Google

Hi Padra U, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was not satisfactory. We always aim to provide our customers with the best service and respect their choices. We apologize if our atmosphere or service made you feel uncomfortable. Please allow us the opportunity to make it right—feel free to contact or visit us, and we’ll be more than happy to assist you and ensure you leave satisfied.

Business reply on Google

Hi Natasha Ninan, We are very sorry to hear about your recent experience at our salon and truly regret that it did not meet your expectations. We take feedback like yours seriously, as it helps us improve both our service and communication with our guests. Please know that it is never our intention to make anyone feel uncomfortable or dissatisfied. We would love the opportunity to make this right for you. Our manager will be happy to personally assist and ensure your nails are redone to your satisfaction, free of charge. Please contact us directly at 206-709-7778 so we can arrange a convenient time for you.

Business reply on Google

Hi Elisa, Thank you for sharing your feedback with us. We’re very sorry you had a disappointing visit. Our team would love the opportunity to make it right – if you come back, we’ll do our best to ensure you leave with a much better experience. We truly appreciate your support and hope you’ll allow us another chance to serve you.

Business reply on Google

Hi Angel Marie, We are so sorry about the bad experience you had with us. Thanks for letting us know what you were not satisfied with our services. We will learn from this experience to serve you better. We look forward to seeing you soon.