Jollibee
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor food quality and missing item from order
Business reply on Google
Hi Paula, we take your concerns seriously. We'd like to understand what happened and ensure this is reviewed properly. Kindly share more details through our Contact Us page at https://social.welovetohearyou.com/T-1264001. Thanks for helping us improve.
Staff member was distracted, inaccurate with order, and rude to customer.
Business reply on Google
Hi Diego, we take your concerns seriously. We'd like to understand what happened and ensure this is reviewed properly. Kindly share more details through our Contact Us page at https://social.welovetohearyou.com/T-1204890. Thanks for helping us improve.
Employee was distracted and order was handled incorrectly
Business reply on Google
Hi Samantha! Thank you for sharing your experience with us. We understand how the concerns with attentiveness and order accuracy may have affected your visit. Your feedback is important and helps us identify opportunities to enhance our service quality. We appreciate you taking the time to share these details with us please reach out to us at https://social.welovetohearyou.com/T-1192582 so we can look into this.
Inattentive staff and incorrect order handling during the visit.
Business reply on Google
Hi Adriana! Thank you for sharing your feedback. We understand how the customer service and communication during your visit may have impacted your overall experience, particularly in terms of attentiveness and order handling. Your insights are important to us and help identify areas where we can enhance our service. We appreciate you taking the time to bring this to our attention please reach out to us at https://social.welovetohearyou.com/T-1192581 so we can look into this.
The chicken was overly salty and the pasta tasted unusual.
Business reply on Google
Hi Anica, thank you for your feedback. We're sorry to hear that your meal wasn't up to our usual standards. We'll share your comments with our kitchen team to ensure this doesn't happen again. Please contact us at https://social.welovetohearyou.com/T-1163673 so we can follow up and work toward a better experience in the future. We hope you'll give us another chance to impress you!
Food served was raw, excessively greasy, and poor quality.
Business reply on Google
Thank you for taking the time to share your detailed feedback regarding your recent experience. We recognize your comments about the quality and preparation of the food items, including the chicken, beverages, and fries, as well as the difference you observed compared to previous visits. We understand the importance of consistency in both product quality and overall experience. Feedback like yours is valuable in helping identify opportunities to strengthen food preparation standards and maintain a more consistent dining experience. We appreciate you bringing this to our attention and value the opportunity to continuously enhance the overall customer experience — please reach out to us at https://social.welovetohearyou.com/T-1101674 so we can look into this.
Inconsistent food quality, smaller portions, and insufficient sauce for the price.
Business reply on Google
Hi Joe, thank you for letting us know. We'll work with our team to address your concerns and improve your next experience. Please contact us at https://social.welovetohearyou.com/T-1000581 so we can follow up and work toward a better experience in the future.
The chicken was flavorless and the burger tasted like Salisbury steak.
Business reply on Google
Hi Jamal, we take great pride in our food, and your feedback helps us maintain our standards. Thank you for letting us know. Please share more details with us via https://www.jollibeefoods.com/contact-us so we can follow up personally.
Poor food quality and unfriendly customer service at Philadelphia location.
The fried chicken served was undercooked and raw inside.
Business reply on Google
Thank you for sharing. We’d like to understand more about what happened — please reach out to us at https://www.jollibeefoods.com/contact-us so we can look into this.
Staff mishandled payment verification and provided disrespectful service regarding…
Business reply on Google
Thank you for sharing your experience with us. I’m sorry to hear about the challenges you faced during your visit, from feeling rushed to the issues with your order and payment process. I understand how frustrating it must have been, and I appreciate you taking the time to provide your feedback. Your concerns about service and communication are important and will not go unnoticed.
Excessive drive-thru wait times and restricted payment methods.
Business reply on Google
We understand how valuable your time is, and we're committed to making your experience as smooth and efficient as possible. Enhancing service flow remains a top priority, and we appreciate your patience as we continue refining our operations.
The customer was dissatisfied with the quality of the chicken.
Business reply on Google
Hola Altagracia, gracias por informarnos. Estamos trabajando constantemente para ofrecer excelente comida y nos gustaría conocer más sobre tu experiencia. No dudes en contactarnos en https://www.jollibeefoods.com/contact-us. Tu opinión nos ayuda a mejorar.
frequent order inaccuracies and excessive wait times for pickup orders
Business reply on Google
We're glad to know that you like our food, Kcastro. We make sure we're able to fulfill your orders accurately and in a timely manner, so we're sorry to hear about your experience with our team. We hope you will visit us again soon. Thank you.
Long wait times, understaffing, missing menu items, and poor store cleanliness.
Business reply on Google
We're sorry to hear about your experience, Christopher. We aim to provide a clean store and quick service and to always have your favorites and it seems like we fell short this time. We hope you visit us again for a better experience.
The chicken served was undercooked and raw.
Business reply on Google
Hi Matt Yeung, we are committed to ensure the strict adherence to our food preparation systems. We would appreciate the opportunity to work with you directly regarding this review. Could you please reach out to us at https://www.jollibeefoods.com/pages/contact-us at your earliest convenience? Thank you.
Foreign object found inside the peach mango pie
Incorrect order received and poor staff service provided
Business reply on Google
Thanks for the awesome feedback, Jon. It's our goal to provide you with incredible service and it sounds like we succeeded. We hope to see you again soon for another 5-star experience!
The chicken sandwich served was raw and the other was cold.
Business reply on Google
Hi C, we are committed to ensuring strict adherence to our food preparation systems. We would appreciate the opportunity to work with you directly regarding this review. Could you please reach out to us at jollibeefoods.com/pages/contact-us at your earliest convenience? Thank you.
Long wait time and limited menu options for chicken parts
Business reply on Google
We're sorry to hear about your experience, Emily. We aim to provide delicious food to our customers, and our kitchen should always be well-stocked in order to satisfy your cravings. We thank you for your patience, and hope you visit us again.