Jonathon Khoi Nail Spa
💅 Beauty & Spa · Upper Arlington
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor acrylic quality and inability to perform requested nail art design.
Business reply on Google
Hi Sky! We are glad to hear you enjoyed your pedicure however I am sorry to hear about your experience with your acrylic balance. Your feedback is very important to us and we do guarantee all services for 7 days, please give the salon a call and we would love the opportunity to fix this. Thank you!
Staff failed to suggest appropriate service options for the customer.
Business reply on Google
Thank you for your feedback. We’re sorry for any confusion regarding the service booked. Our manager reviewed the pricing at checkout and we apologize for the misunderstanding. We left you a voicemail however if there’s anything we can help with please give us a call at 614-307-1897. We’d be happy to book a Signature Pedicure for you next time to ensure you get the pedicure that you prefer
Manicure quality was poor and nails chipped within two weeks.
Business reply on Google
Hi Ashia! We’re so sorry to hear your manicure didn’t last as expected, that’s definitely not the experience we aim to provide. We do have a 7-day repair policy and would love the opportunity to give you another structure manicure since they started chipping within a week. Please reach out to us at 614-307-1897 so we can get you scheduled. Thank you!
Acrylic nails fell off prematurely after less than three weeks.
Business reply on Google
Hi Nathalie, we are so sorry to hear about your previous experiences with our salons! When you expressed your frustrations we did offer multiple dates and times for you to come and get them repaired, although none of those dates or times worked for you we would love to fix this situation and find some solution! Give the salon a call at (614) 307-1897 or private message us so that we can make things right, we would really appreciate the opportunity to!
Nails were filed too thin during a nail fill service.
Business reply on Google
Hi Julia, thank you for the feedback
Inconsistent pricing for identical services provided to two customers.
Business reply on Google
Hi Ashley-Thank you for your feedback. Our pricing is based on a tiered level system, so the price may vary depending on the nail artist. If you have any questions or would like to discuss further, please don’t hesitate to reach out to us directly. Thank you!
Nail polish chipped shortly after the service was performed.
Business reply on Google
Hi Angela! I am sorry to hear that your gel polish started to chip on the 2nd day that is not up to our standards. We do guarantee all our services for 7 days, please give the salon a call or message us directly and we would love the opportunity to fix this. Thank you!
Staff member hung up the phone without saying goodbye.
Business reply on Google
Hi Sylvia! We do require to have a card on file due to clients not showing up for their appointments. We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another client from getting our services. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit due to a seemingly "full" appointment book. We have this policy in place to better serve our clients. Thank you for your feedback as we will use it to improve and grow!
Gel manicure and pedicure chipped after four days.
Business reply on Google
Hi Viola! I am sorry to hear that your gel polish started to chip on the 4th day that is not up to our standards. We do guarantee all our services for 7 days, please give the salon a call or message us directly and we would love the opportunity to fix this. Thank you!
Acrylic nails fell off prematurely due to poor application quality.
Business reply on Google
Hi Ciera! According to our records after the manager spoke with you the GM fully redid you're nails for free the next day. JKNS repair policy is that we guarantee all our work for 7 days however it is important to us that all guests receive high quality services. Please feel free to call the salon at 614-307-1897 or send us a private message if you have any questions. Thank you!
Manicure chipped repeatedly and business refused to provide a refund.
Business reply on Google
Hi Sarah, I'm sorry to hear about your experience. We will use this feedback to improve. Thank you
Nails began chipping within thirty-six hours of the service.
Business reply on Google
Hi Wyatt! I am sorry to hear about your girlfriends experience with us. Your feedback is very important to us as we will use it to better the experience for all of our clients. We do guarantee all services for 7 days, please give the salon a call and we would love the opportunity to fix this. Thank you!
Incompetent staff and excessive wait times for nail services.
Business reply on Google
Hi Malissa, I am sorry to hear that you didn't have the best experience. Your feedback means a lot to us as we are able to coach our staff and make future experiences better for you and our clientele.
Low quality polish causes chipping and damage during removal process.
Business reply on Google
Hi Laura! Thank you for your review, we appreciate the feedback so we can work on continually improving.
Gel polish applied by the salon chipped and rubbed off prematurely.
Business reply on Google
Hi Mallory! Thank you for your review, we appreciate the feedback so we can continually work on improving.
Customer objects to mandatory credit card storage for appointment booking.
Business reply on Google
Hello! We do require to have a card on file due to clients not showing up for their appointments. We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you may be preventing another client from getting our services. Conversely, the situation may arise where another client fails to cancel and we are unable to schedule you for a visit due to a seemingly "full" appointment book. We have this policy in place to better serve our clients. Thank you for your feedback!