JP Automotive,LLC
🚗 Auto & Repair · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The shop failed to repair the vehicle and stopped communicating.
business failed to respond to inquiries regarding a dead battery
Poor workmanship, communication issues, and significant project delays.
The shop took payment but failed to repair the vehicle.
The business failed to honor a scheduled repair appointment.
Business reply on Google
I am the owner and I apologize for the inconvenience but I do not recall any appointments please call me so we can discuss this.
Excessive repair delays and provision of unsafe, unregistered loaner vehicles.
Owner failed to repair vehicle and refused to provide a refund
The mechanic failed to repair the vehicle after multiple paid attempts.
Mechanic took payment without repairing vehicle and refused refund
shop failed to disclose additional necessary repairs after payment
Business reply on Google
I'm sorry you were not happy with service we provided but the vehicle you sent us was sitting for several years. Years of old gas it had in the tank I could not have anticipated the fuel pump was bad because it was driving when it left my shop and then you expect me to know the condition of a fuel pump once again I don't know when time and date when a mechanical part if going to fail. But when the fuel pump did fail you don't mention the fact that I stayed till 2 am trying to repair it. Please stop by my shop so we can discuss the situation in person
The business fails to meet repair timeline commitments.
The mechanic stole ten thousand dollars instead of repairing the vehicle.
mechanic failed to repair vehicle air conditioning systems after multiple attempts
Business reply on Google
Thank you sir we appreciate you giving us an opportunity to work on your vehicle thank you and God bless.
Business owner allegedly took money without completing promised automotive work.
Incomplete engine upgrade, vehicle damage, and misappropriation of funds and parts.
Business reply on Google
We're sorry to hear that you weren't satisfied with our service. According to our records we had the vehicle for a couple of months, had received the initial $5000 for the motor build, but did not receive the agreed upon funds for the labor to install. We also show the last contact we had with you was in March, at which time we were under the impression you would be coming back with the remaining invoice amount to complete the job and had no complaints otherwise. We've kept the motor covered and in safe storage, so if you'd like to pick it up please contact us during business hours and we'll be happy to work something out with you.
poor quality paint job and unprofessional staff behavior
Business reply on Google
That was not done at jp automotive That was done threw kingdom collision. You were asked to bring this vehicle back so they could make it right and I was told you never made another appointment. We are sorry you had a bad experience.