Juanita's Mexican Kitchen
🍽️ Restaurants · Cypress
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unfriendly staff refused to accommodate food preferences and poor service
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet the standards we strive for. We always want our guests to feel welcomed and taken care of, and we regret that you left feeling otherwise. We appreciate you bringing your concerns about the queso and birria to our attention. Birria is traditionally served with cilantro as part of the preparation and flavor profile, but we understand that dietary preferences and sensitivities are important, and our team should always do their best to communicate ingredients clearly and provide helpful recommendations. We also take your comments about the service seriously. Our goal is for every guest to feel respected and valued throughout their visit, and we’ll use your feedback as an opportunity to continue improving.
Food was cold upon arrival and customer service was poor.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. When you brought your concerns to our attention, our management team addressed the situation and provided a partial refund for the affected portion of your order as a gesture to make things right. While we understand that frustrations can arise when an experience doesn’t go as expected, we are disappointed by the characterization of our manager as a “jerk.” Our team works hard to treat every guest respectfully and professionally, including when resolving concerns. We have proudly served our community for over 25 years, and we take both the quality of our food and our customer service seriously. We appreciate all feedback and will continue using it to improve the experience we provide our guests.
The customer was ignored by staff upon arrival.
Business reply on Google
Thank you for taking the time to share your experience. We’re very sorry to hear about what happened when you arrived, especially not being greeted or acknowledged promptly. That is not the level of hospitality we aim to provide, and we understand how frustrating and disappointing that must have felt. We also appreciate you pointing out the seating concern and overall impression—feedback like this is important and will be shared with our front-of-house team so we can address it directly and improve.
Restaurant repeatedly forgot items in order and provided poor management response.
Business reply on Google
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience—especially that this has happened more than once. That is certainly not the standard we aim to provide. I understand how frustrating it must have been to have to return to the restaurant and deal with cold food after your drive. While we do our best to ensure every order is accurate, we also recognize that mistakes like this should be handled with more care and empathy when they occur. Your comments regarding the interaction with our manager are also concerning, and I will be sure this is addressed with our team so we can improve both our service recovery and communication with guests. We appreciate you giving us a second chance, and I hope we’ll have the opportunity to provide you with a much better experience in the future. Please feel free to reach out to us directly so we can make this right for you.
Poor food quality and unsanitary silverware at the restaurant.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, especially regarding the food and presentation. This is not the standard we aim to provide, and your comments will be shared with our kitchen team for review and improvement. We’re also glad to hear your server was kind and trying to help during your visit. We appreciate your input and hope you might consider giving us another chance in the future to provide a better experience.
The food and drinks served were of poor quality and flavor.
Business reply on Google
We’re truly sorry to hear that your experience did not meet your expectations. We take great pride in the quality and flavor of our food, so it’s disappointing to learn that you felt the dishes lacked flavor and quality. Your feedback about the beans, rice, fajitas, and appetizers is being shared with our kitchen team so we can review preparation and consistency. This is not the experience we aim to provide.
The order arrived with incorrect items and smaller portions than expected.
Business reply on Google
Thank you for your feedback. we’re sorry to hear your order didn’t come as expected. The trio fajitas should absolutely include all three proteins, and we understand how frustrating it is to be missing items and receive substitutions you didn’t request. That’s not the experience we aim to provide, whether dining in or ordering through Uber Eats. Please reach out to us directly so we can make this right for you. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with the full Juanita’s experience next time.
Hostess provided poor seating and service was delayed.
Business reply on Google
Thank you for sharing your experience. We’re sorry to hear that your visit felt anything less than welcoming. That’s certainly not the impression we want to leave — especially from the very first interaction at the door. We also understand how seating location and timing of service can impact your overall experience. While we do our best to manage sections and flow during service, you should always feel comfortable and well taken care of. We appreciate you bringing this to our attention and will be addressing it with our team. We hope you’ll consider giving us another opportunity to provide the kind of experience we’re truly known for.
Bartender displayed rude and unprofessional behavior toward customers.
Business reply on Google
We’re sorry to hear about your experience, especially since you’ve had great visits with us in the past. This doesn’t reflect the standard of service we strive for, and we take feedback like this seriously. Anahi is a valued member of our team, and we’ll be addressing your concerns internally to ensure every guest feels welcomed and taken care of. We’d appreciate the opportunity to make this right and continue being your go-to spot.
Customer experienced excessive wait times and order cancellation after arriving.
Business reply on Google
Thank you for taking the time to share this with us. We completely understand how frustrating that experience must have been, especially after being given a pickup time and already being in the restaurant. We apologize for the miscommunication and the extended wait you encountered. During busy rushes, we should do a better job setting clear expectations up front, and we missed the mark here. Your feedback helps us improve our communication and service, and we truly appreciate you bringing this to our attention.
Server was rude and incorrectly questioned the validity of customer ID
Business reply on Google
Thank you for your feedback. We take both customer service and legal compliance very seriously. When serving alcohol, our staff is required by law to verify valid identification, and if an ID cannot be accepted, service must be declined. While we understand this can be frustrating, our team was following required procedures. Our manager was present to ensure policies were properly followed. While we appreciate anyone choosing to dine with us, we want to clarify that we are a well-established and successful business, and guest safety and legal compliance will always come first. We’re sorry if the interaction came across as unpleasant, as that was never our intention.
The food is bland and management is unaccommodating to customers.
Business reply on Google
Thank you for taking the time to share your feedback. While we’re sorry to hear that your experience didn’t meet your expectations, we respectfully disagree that our food is bland. Our menu and the majority of our reviews reflect bold, traditional flavors that our guests consistently enjoy. We’re glad to hear you found our servers kind and welcoming, as hospitality is something we take great pride in. As for management, our goal is always to accommodate our guests fairly while maintaining consistent standards for everyone. We genuinely care about our customers and work hard to ensure every visit is a positive one. We appreciate your feedback and wish you the best.
Foreign object found in food and poor management response
Business reply on Google
Thank you for sharing your feedback. We’re very sorry to hear that your recent visit did not meet expectations, especially during what should have been a special family occasion. We understand how frustrating it can be when a dining experience falls short, and we regret the disappointment this caused your group. Our team did take steps at the time to address the concern and adjust the bill accordingly, but we recognize that this did not leave you satisfied. This is not the experience we aim to provide our guests.
The food served was cold and partially frozen.
Business reply on Google
Hi there, thank you for sharing this feedback. We’re very sorry to hear about your experience that’s far from the standard we strive for. We tried to locate your order but couldn’t find one under your name, and we’d really like to learn more so we can look into what happened. When you have a moment, please reach out to us directly at [email protected]. We truly appreciate the opportunity to make this right.
Manager denied entry to a customer with a certified service animal.
Business reply on Google
We’re truly sorry for your recent experience and the way the situation was handled. We fully understand the seriousness of your concerns and regret that our actions did not align with ADA guidelines or the respectful service we aim to provide. Please know we are taking immediate steps to review staff training to ensure all team members are properly informed about ADA regulations and how to respectfully engage with guests who have service animals. We appreciate your past visits and hope we can rebuild your trust.
Staff member stole cash and wallet from customer during a visit.
Business reply on Google
We take your concerns very seriously and appreciate you bringing this to our attention. After reviewing the situation, it appears there was an internal error where a cash payment was not properly recorded. This is being addressed, and the staff member involved will be held accountable, as we have zero tolerance for this type of behavior. We understand how stressful this situation was and sincerely apologize for the experience. We would like the opportunity to discuss this further and ensure everything is fully resolved. Please contact me directly at [email protected] so we can get to the bottom of this.
Poorly marked parking signage led to an attempted vehicle tow.
Business reply on Google
We understand your frustration, and we’re sorry for the inconvenience. The parking lot is managed by our landlord, and there are posted signs stating that parking is reserved for shopping center patrons only and not for outlet mall visitors. Unfortunately, this policy is enforced by the property management to ensure spaces remain available for all guests of the shopping center, not the mall patrons.
Staff denied entry to a pet despite prior confirmation of policy.
Business reply on Google
we’re truly sorry for the miscommunication and the inconvenience it caused during your visit. We are indeed pet-friendly, but only on our patio. It sounds like there was a misunderstanding when you called, and we take responsibility for not clarifying that. We’ll make sure our team communicates this policy more clearly moving forward. We hope you’ll give us another chance to welcome you and your pup on our patio in the future.
Staff rushed customers to finish their meal and pay prematurely.
Business reply on Google
Thank you so much for taking the time to share your experience with us! we sincerely apologize for the discomfort you felt during your visit due to our staff's approach. It’s important to us that our guests feel relaxed and valued throughout their meal, and it sounds like we missed the mark this time. We appreciate your feedback regarding Marcela’s service; we will certainly address this with our team to ensure everyone has a pleasant dining experience without feeling rushed. We hope you'll give us another chance in the future so we can provide you with a more enjoyable experience from start to finish!
Waitress spilled drink on customer and provided poor service
Business reply on Google
I'm very sorry to hear about your experience, Madelayne. We strive to provide excellent service and it's clear we missed the mark during your visit. Please know that your feedback is important to us, and we will address these issues with our team to ensure this does not happen again. Thank you for bringing this to our attention, and again I am very sorry for the inconvenience and disappointment caused during your visit with us.