Junk King San Jose
🔧 Home Services · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Misleading pricing, unhonored discount, and poor service standards.
Business reply on Google
Jackie, I am very sorry about your experience with my team, and I'm glad I could speak with you directly to make things right. It is never acceptable for anyone on the team to not wear shoe coverings in a customer's home. It is important to me that we always respect the people we are serving, as well as their homes. Thank you for bringing this to my attention so that I can address this with the team, and I'm glad I could make things right with you. We hope to earn your trust back in the future. Kevin Zouzounis, Owner of Junk King San Jose
The company provided non-transparent and inconsistent pricing for junk removal services.
Business reply on Google
We looked into this, Farah, and we’re not finding any record of your name or this job in our system. It’s possible you may have worked with a different junk removal company or franchise. That said, we take reviews like this seriously. Our process requires a clear, in-person quote before anything is loaded, and we don’t move forward without an agreement. If you believe this was our team, we’d appreciate the chance to speak with you directly to understand more and make things right if needed. Please call us directly so that we may assist you in more depth. Thank you so much. Kevin Zouzounis, Owner of Junk King San Jose
Deceptive pricing policy regarding dumpster load volume charges
Business reply on Google
Jennifer, we were sorry to see your review. We're proud to offer three different pricing options for dumpster rentals, depending on how much you fill. However, as the dumpster is rented for the full three days, we do have to charge the full price if the dumpster is more than half full. We always strive to keep our pricing competitive, including offering the lower pricing options for less full dumpsters. We were happy to offer a discount on your dumpster, and invite you to reach out to our team with any questions. Thank you for sharing your feedback. Kevin Zouzounis, Owner of Junk King San Jose
The company attempted to overcharge for a small junk removal job.
Business reply on Google
Alex, thank you for your feedback. When we provide an upfront quote, we base the estimate for junk removal by volume, but it has to fall under (bedload charging) if the debris is overweight. Your item was over 500 lbs, which broke our dolly as our team worked hard to remove the item for a very discounted rate. We appreciate the opportunity to serve your junk removal needs, and we wish you all the best. Kevin Zouzounis, Owner of Junk King San Jose
website description of allowed materials contradicts actual company policy
Inconsistent service quality and incorrect contact information provided by the company.
Business reply on Google
I apologize about your recent experiences! That's unacceptable and shouldn't happen. Sounds like our crew was running behind at the time but there's no excuse for that! It's actually the opposite of what should happen. I'd love to get more info on these jobs to help fix the problem(date/time?) I understand the frustration and would like to make it up. Either way I really appreciate the feedback! It helps us get better at what we do. Thank you!!
Staff exhibited unprofessional behavior and attempted to overcharge customers.
Business reply on Google
Hi Lisa Thank you for the feedback! It always helps...good or bad. This one is a little frustrating because my team did call in to management to see what they could do to help. The price of $75 was approved to do exactly that. The original estimate was actually pretty accurate with the volume of debris you had and we did take a loss on this job. My team is trained to call in and see what we can do to help with the pricing for customers/ not just drive away...that is why they were across the street. I have two daughters and to hear that my team was trying to take advantage of you is a little frustrating. That is NOT what we do. I do appreciate your business and your feedback Lisa. Thank you!
staff failed to wear masks despite customer requests
Business reply on Google
Hi Amanda Thanks for the feedback. Masks are definitely still required so I appreciate you letting us know. I'm trying to locate your job so I can discuss with crew but I can't locate the name. Can you let me know when/ where we did the job please. Thanks again
Unexpected price increase due to miscommunication regarding junk removal scope
staff failed to follow required safety protocols regarding mask usage
Business reply on Google
Thank you for the feedback Shima. Wearing gloves and especially masks is mandatory! This will be addressed immediately. Thanks again
The final price was significantly higher than the initial phone estimate.
Workers failed to wear masks and shoe covers in senior housing.
Business reply on Google
Hi Kathleen Thank you for the feedback. It always helps! I'm just confused on this one because our team is always wearing masks and gloves... including this job. Booties will be worn upon request... no problem! I look forward to speaking to you about this when you have a minute
The company failed to remove all items as agreed upon.
Company failed to remove debris and provided inconsistent pricing quotes.
Business demanded additional payment after initial agreed price was paid.
Company increased the quoted price significantly upon arrival at the location.
Staff requested insecure credit card handling due to broken payment equipment.
Company driver speeding dangerously through a residential neighborhood