K N nails & Spa
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business charges higher prices to unaccompanied minors.
Nail length was incorrect and the price was too high.
Business reply on Google
Hi Ribecca, thank you for sharing your feedback. We are glad to hear you enjoyed the service and found your nails cute, but we apologize for the misunderstanding regarding the length and your pricing expectations. We always want to ensure our clients get exactly what they envision. Please feel free to reach out to us directly so we can make this right for you!
Customer waited thirty minutes past their scheduled appointment time.
Business reply on Google
Hi Bailey, thank you for bringing this to our attention. We sincerely apologize for the wait time and understand how frustrating it is to be delayed when you have a scheduled appointment. We always strive to be prompt, and we will look into what caused this delay to ensure it doesn't happen again. We hope you will give us another opportunity to provide you with the seamless experience you deserve.
Staff ignored customers with appointments for twenty minutes.
Business reply on Google
Hi Gina, thank you so much for celebrating your 5th visit with us! We truly appreciate your loyalty and are so glad you chose us for your pedicure appointment. We look forward to welcoming you back for many more visits!
Customer was skipped in service order for a walk-in client
Business reply on Google
Hi Erica, we apologize for the confusion during your visit. The other client was seated quickly as he didn't need to pick a color. Your technician, Nancy, had briefly stepped out but was on her way back to start your pedicure while you were choosing your color. We strive to be fair to all our clients and apologize if it seemed otherwise. We appreciate your patience and hope to welcome you back soon!
Long wait time resulted in incomplete services and missed appointments.
Business reply on Google
The silent treatment is tough! We usually see a lot more love in our Google reviews—in fact, the vast majority of our clients leave us 5 stars. We’d love to know where we missed the mark with you. We want to make it right, so we’re offering to redo your service at no cost to show you the 5-star quality we’re known for. We’d appreciate the chance to earn just one more star for our collection. We also noticed you’ve been hitting other local businesses with similar ratings; let’s work together to make us your first 5-star experience in a while instead!
Staff failed to provide service due to incorrect assumptions and scheduling.
Nails cut too short and french tips applied unevenly.
Staff member cut customer's toe during a pedicure causing bleeding.
Nails were shaped poorly and the technician caused physical injury.
The salon had dirty chairs and poor quality nail service.
Powder dip manicure chipped prematurely after application.
Staff repeatedly moved child to prioritize walk-in customers over her.
Business reply on Google
I'm sorry to hear about your experience. We apologize for any inconvenience caused during your visit. Your feedback is valuable, and we'll use it to improve our service and communication. If there's anything specific you'd like us to address, please let us know, and we appreciate your understanding.
Nail polish was left on the cuticles after the service.
Business reply on Google
We appreciate your feedback and apologize that your experience didn't meet your expectations. Your input is valuable, and we'll use it to improve our services. If you decide to give us another try in the future, we'll do our best to ensure a more satisfying experience. Thank you for bringing this to our attention.
Poor quality pedicure service and excessive pricing for the work performed.
Incomplete pedicure service and poor quality of foot treatment.
Nails fell apart quickly and were poorly repaired.
Business reply on Google
Sorry to hear you had bad experiences and thanks for your feedback to improve our services.
Nails were applied too thick and staff refused to fix them.
Overcharging, poor hygiene, and low quality gel polish application.
Business reply on Google
Dear Alisa, Sorry for the experience you have had but i think there was some misunderstanding about the price. At K&N, we always settle the price with our clients first before we proceed to the service. And at K&N, we always make sure our customers come and leave happily. But if there was some misunderstanding, please give us a call or come to our salon at anytime, we are more than happy to arrange a better service for you. Thank you for your inputs as it helps to improve our business. We look forward to hearing from you soon.
The artificial nails were applied with poor quality and visible seams.
Business reply on Google
Hello Tiffany, so sorry that you're not happy with nails work. Please come back in, allowed us to redo it at no charge for you. We do have other colors that doesn't see through for you to choose from. Thank you.