KAI Nails and Spa

Business reply on Google

Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.

Business reply on Google

Hi Marnet, I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.

Business reply on Google

We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.

Business reply on Google

I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.

Business reply on Google

OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.

Business reply on Google

Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.

Business reply on Google

Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.

Business reply on Google

Hi, thank you for giving your feedback. When getting nails done, you can always ask our nails tech to make the application as thin as you desired. You contacted us to complain badly not several day after your service but 10 days. We have shared with you on the phone that our complimentary nails fix is only within the first few days of service done. Unfortunately, our staff was being told from you to received a one star review for not offering you free nails fix when it’s almost time time for the refill. Thank you so much for your feedback and hope you understand our situation and policy. Thank you and our apologies from Kai Nails team.

Business reply on Google

I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.

Business reply on Google

Hi, Many of our loyal customers that coming for years are from many different ethnicities and races. We’re so happy and grateful to all of customers who are supporting us. Therefore, we are sure that there is no discrimination at our salon. We already explained to you why we couldn't take any walk-in at that time yesterday. Because we have a next appointments and fully booked for the rest of the night, we don't have time to do your pedicure and manicure. Then you get angry and hit the counter and leave. And then you came back to ask for a basic manicure. When you keep asking for service, one of the employees tried to give you service. However, when paying, we ask you “do you want to pay by cash or card today? but when you pay the card you have to pay 1$ transaction fee. We offer you do cash for no transaction fee and suggest to use ATM for less transaction fee which is $0.35 cent if you don’t want to pay $1 for card transaction. But you refused to use it and said to pay cash and you didn't pay enough so we can't service you. That's why we can't do a manicure for you. Thanks, REPLY UPDTAED AND SUMMARY: Please respect the salon policy. We always want to give the best services to our

Business reply on Google

Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.

Business reply on Google

OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.

Business reply on Google

Hi Lauren! Since you have long nails, it’s very easy to break; because you have to use your nails to do every activities. We can’t guarantee not break. To insure our clients remain satisfied, we offer a nail fixed services with NO CHARGE. Your nail breaks not because of the products; If it is, all of them will come of immediately (not just one nail after 5 days). We have been tested and know what products we use. We’re so sorry to hear that you can’t make it to store to fix DUE TO TRAFFIC. However, we’re very happy to assist you if you are able to make it back to the salon to fix it. Hope that you can read our comments carefully and understand. Thank you so much!