Kaiser Permanente Capitol Hill Main Building
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive password protocols prevent access to medical care
Business reply on Google
Vicky, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
Medical negligence led to severe dental infection and loss of tooth.
Business reply on Google
Kim, we are extremely sorry to hear you had this experience. Please email us at [email protected] with your details. We hope to hear from you soon. - KPWA
delayed referral to specialized plastic surgery for cancer treatment
Business reply on Google
Emily, we're sorry to hear about your experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
Reception staff are rude and unprofessional during the check-in process.
Business reply on Google
Leif, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
The urgent care facility has poor cleaning standards.
Business reply on Google
Kari, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
Staff provided incorrect insurance coverage information resulting in unexpected billing…
Business reply on Google
Lucy, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
Patient charged for unnecessary follow-up visits that provided no new information
Business reply on Google
Justin, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
Account sent to collections despite full payment of original bill
Business reply on Google
Hi, Jacquelyn. Thank you for taking the time to share this feedback. We'd appreciate the opportunity to hear more about your experience so we can address your concerns and see how we can improve. Please email us at [email protected] with your details. Thanks. - KPWA
insufficient availability for podiatry appointments
Business reply on Google
A. K., we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. -KPWA
Doctor is consistently late and unprepared for scheduled appointments.
Business reply on Google
Graham, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
The medical facility could not provide the requested health service.
medical staff failed to diagnose or treat a severe shoulder injury
Medical staff provide inadequate care and lack diagnostic answers for patients.
misleading billing practices and poor communication regarding medical care
Hernia repair failed due to surgeon error and lack of follow-up.
Business reply on Google
We are so sorry you experienced this. We are committed to making sure our members consistently receive excellent service. We'd like to talk with you more to address this situation. Please email us at [email protected] and include your details. We hope to hear from you soon. - KPWA
Patient received low quality care from a physician assistant
Business reply on Google
Corey, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details.
Patient experienced excessive wait times and unprofessional staff behavior.
Business reply on Google
Hi, John. We are so sorry you experienced this. We are committed to making sure our members consistently receive excellent service. We'd like to talk with you more to address this situation. Please email us at [email protected] and include your details. We hope to hear from you soon.
excessive wait times and inadequate pain management during medical procedure
Business reply on Google
Jason, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback.
Long wait times and unprofessional, dismissive behavior from nursing staff.
Business reply on Google
Sam, we are very sorry to hear you had this experience. We'd appreciate the opportunity to talk with you and see if there is anything we can do to help. To protect your privacy, please email us at [email protected] with your details. We hope to hear from you soon.
Poor facility maintenance, long wait times, and unprofessional medical staff conduct.
Business reply on Google
Rachel, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA