Kaiser Permanente Capitol Hill Urgent Care

Staff refused to replace a torn prescription for necessary medication.

lack of staff assistance and confusing signage at urgent care

Poor staff conduct, unprofessional behavior, and lack of facility cleanliness.

Long wait times and rude staff behavior reported at urgent care.

Doctor dismissed chronic pain and provided inadequate treatment

Excessive wait times prevented patient from receiving medical care.

Patient waited two hours without being seen by medical staff.

Health insurance policy was cancelled without proper notification or valid reason.

Medical staff confused patient identity and performed painful, unsuccessful IV insertion.

Long wait times due to consistent understaffing at urgent care.

Four hour wait time for an EKG due to staffing shortages

The patient experienced a two hour wait without seeing a doctor.

Patient with allergic reaction was ignored for one hour

Staff members were rude and disrespectful to patients.

patient experienced long wait times while in pain

The urgent care wait time exceeded three hours.

lack of triage and poor administrative handling of patient care