Katerina Restaurant
🍽️ Restaurants · San Antonio
Between not good and really bad.total experiences
replied on google
Most reported issues
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Experiences
Restaurant failed to honor reservation seating preferences for a special occasion.
Slow service and poorly prepared food at the restaurant.
Bartender provided an insufficient wine pour and was dismissive to customer.
Incorrect steak cut served and poor quality drink preparation
Business reply on Google
Thank you for taking the time to write such a thoughtful and detailed review. I know reviews like this take time, and I truly appreciate you sharing your experience with us. While I'm glad you enjoyed our Caesar salad and the atmosphere, it's clear that we failed to step into your world and understand your experience while you were with us. Hospitality is about so much more than serving food—it's about recognizing why someone chose to spend their evening with us and doing everything we can to make that time together special. Whether you're celebrating, reconnecting with friends, or simply enjoying a night out, our role is to enhance that experience, not distract from it. It sounds like we missed those opportunities during your visit, and I'm truly sorry for that. One of the beliefs that guides our team is that perfection is something we pursue, even though we know we'll never fully achieve it. The pursuit of perfection is what creates excellence. We'll never be perfect, but what I can promise is that we will never stop trying to become better. That's a commitment we make to every guest who walks through our doors. Your feedback has already been shared with our leadership team becau
Inattentive server spilled wine on customer and provided poor service.
Poor table placement and loud environment distracted from the dining experience.
Menu items unavailable, uncomfortable seating, loud environment, and watered down drinks.
The food served was bland, overcooked, and of poor quality.
staff failed to remove empty plates from the dining table
Small meal portions relative to high prices
Poor service and unsatisfactory food quality at the restaurant.
Loud music, long wait times, and incorrect food orders.
Multiple billing errors and poor service quality during the dining experience.
The steak and cauliflower dishes were poorly prepared and overpriced.
Business reply on Google
Good afternoon, Brandon! Thank you so much for sharing your experience; it is very important to us to know when something went wrong, and a guest left disappointed. That is definitely not a standard for us, when the food doesn’t come out right. We are working on our mistakes hard and we hope to see you at our restaurant again!!!
Misleading reservation information and poor management response to service issues.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear you had a negative experience with us. That’s certainly not the standard we hold ourselves to. We would appreciate the opportunity to speak with you directly to better understand what happened and address it properly. Please feel free to reach out to us by phone (210-970-9200) or come by in person. We will do our best to make sure you and your friends enjoy your experience next time you visit us!!