KEMBA Indianapolis Credit Union
💳 Finance & Insurance · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Debit card lacks tap functionality and account does not support Zelle.
Business reply on Google
Hi Trisha, thank you for your feedback. We are in the process of implementing the tap to pay feature on our debit cards. This should be available later in 2025. Please contact us to discuss alternative options for your payment needs.
Inability to access funds or complete transactions due to branch issues.
Business reply on Google
Hi Deborah. KEMBA has no control of Link Credit Unions accessibility. If you are utilizing shared branching, I would recommend using the search on our website, MyKEMBA.org, to find another convenient location near you. If you would like to discuss this further, please feel free to contact Jennifer Horton, AVP of member experience at 3173515235.
Call center staff were rude and unprofessional during a phone interaction.
Business reply on Google
Hello, we’re sorry to hear you’ve experienced an issue. Please contact Jennifer, our AVP of Member Experience at 317-375-3818 to discuss. Thank you for being a KEMBA member!
Staff member was rude and unhelpful regarding account concerns.
Business reply on Google
Hello! I’m sorry you haven’t received the help you need. Please contact Jennifer Horton, our AVP of member service by calling us at 317-351-5235 and asking for her. Again, we apologize and look forward to resolving the issue.
credit union delays posting credit card payments causing additional interest charges
Business reply on Google
Hi Lisa, we’re sorry your having an issue. We were unable to locate a member service record with a similar issue. Feel free to contact Jennifer, our AVP of Member Service at 317-351-5235 ext 503. She will be happy to assist you and is aware of this comment. Thank you, KEMBA Indianapolis Credit Union.
Frequent card declines and unreliable ATM access restrict fund availability.
Business reply on Google
James, we’re sorry you feel that way. Please feel free to speak with us regarding your experience.
inability to disable debit card during fraud and poor customer service
Business reply on Google
Hi Amy, sorry to here about your issue. We do offer an app, CardValet, that allows you to manage your KEMBA debit card including turning it on/ off. Natalie is the Manager of our RISK department that handles fraud issues. Feel free to contact us tomorrow at 317-351-5235 and ask for Natalie or she will try to contact you tomorrow. We’ve been serving the financial needs of our members for over 88 years and pride ourselves on being a small, personable choice. We look forward to the opportunity to discuss your issue and offer assistance.
The staff member was rude and dismissive during a loan application.
Business reply on Google
Hi Amanda! We are very sorry to hear we didn’t meet your expectations. Providing our members with great service is a priority for us. If you wish to speak to a senior manager about your experience, please call us at 317-351-5723. We’ll connect you with the appropriate person. We do appreciate your membership with KEMBA and look forward to serving your in the future. Have a great day!
excessive delays and changing requirements during the loan application process
Business reply on Google
Hi Barbara! Thanks for your feedback. If you would like to discuss this matter further please contact us at 317-351-5235. We would be happy to talk about your experience and our loan process.
online banking portal is inaccessible due to technical errors
Business reply on Google
Ronald, Call us at 317-351-5235 and we can help with your online banking. The enrollment process is pretty easy. If your getting an error we are glad to help. Please consider revising your review. You'll see how great we are when you give us the opportunity to help when you call us.