Kenmore Air
✈️ Airlines · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Flight canceled last minute and customer support failed to respond.
Business reply on Google
Hi Dmytro, please reach out to [email protected] and we'd be happy to discuss further, thanks.
Customer denied boarding despite arriving before the stated cutoff time.
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing it would be to miss a flight after traveling such a long distance. We encourage you to contact our agent team directly with your reservation information so we can better understand what occurred and review the situation further - [email protected], 866-435-9524. Thank you.
Flight cancelled on short notice with no suitable alternative provided
Business reply on Google
Hi Chris, thank you for your feedback. We’re sorry for the disruption to your plans. We understand how frustrating a same-day cancellation can be, especially when you were looking forward to flying. In this case, the cancellation was due to a mechanical issue identified on the aircraft prior to departure. While weather conditions may have appeared ideal, our team will always prioritize safety above all else, and we will not operate a flight unless every system meets our standards. As soon as the issue was identified, our team sent notification and worked to provide an alternative option, including a 3:00pm scenic flight later that day. We recognize, though, that even with an alternative, a last-minute change can still feel abrupt and disappointing, especially when it impacts plans already in motion. We truly appreciate you sharing your perspective.
Company refused to reissue gift certificate sent to incorrect address
Business reply on Google
Hi Chris - We’re really sorry to hear about your experience, and we appreciate you bringing it to our attention. Based on your description, it sounds like there may have been a misunderstanding, and we’d very much like the opportunity to take another look at what happened. Our team always aims to help resolve situations like this whenever possible, especially when it comes to gift certificates and flight lesson bookings. If you could please reach out to our customer service team directly at [email protected] or call 866-435-9524, we’d be happy to review the details with you and see how we can assist. Thanks.
Flight cancellation notification was provided with insufficient lead time for travel.
Business reply on Google
Torrey - we're sorry to hear that your flight was canceled due to weather. Unfortunately the weather is out of our control and while we do our best to fly, sometimes conditions are unsafe and require flight cancelation.
frequent flight cancellations without timely customer communication
Business reply on Google
Loca, We're incredibly sorry your flight was cancelled. Unfortunately weather in a location where a plane is flying from or departing to can impact flights. We would appreciate an opportunity to review your concerns more closely. Please contact our management team directly at 425.482.2243 or via [email protected]. We look forward to talking with you in more detail.
inaccurate flight information provided on the company website
Business reply on Google
Mohammed, It's our goal to provide the best possible experience and we're always looking for opportunities to improve. We would appreciate an opportunity to review your concerns more closely. Please contact our management team directly at 425.482.2243 or via [email protected]. We look forward to talking with you in more detail.
flight cancelled without prior notification to the customer
Business reply on Google
Mounika, We're incredibly sorry your flight was cancelled. This decision was made by the pilot to prioritize the safety of the passengers due to the excessive boating and recreational activity on Lake Union at that time. It's our goal to provide the best possible experience and we're always looking for opportunities to improve. We would appreciate an opportunity to review your concerns more closely. Please contact our management team directly at 425.482.2243 or via [email protected]. We look forward to talking with you in more detail.
Airline changed flight destination for unaccompanied minor without prior notification
Business reply on Google
Chris, We’re deeply sorry for the confusion and stress this situation caused, especially when it involves an unaccompanied minor. Our decision to reroute the flight to Lake Washington was made purely for safety reasons, due to high temperatures and the significant increase in boat and paddleboard activity and traffic on Lake Union that day. In such conditions, landing safely becomes increasingly difficult, and our pilots will always prioritize safety above all else. We attempted to notify all passengers of this change in advance by phone and voicemail, and can confirm per our system records that you received a call and voicemail on July 28th informing you of this change. We regret that you did not receive that message. We understand how frustrating that is, and we apologize that you did not receive the communication. If you’d like to speak further, please reach out. Thanks, Kenmore Air Guest Services
Customer stranded for three hours and denied refund request
Business reply on Google
Michael - We're very sorry for the inconvenience you experienced. While our team did issue a full refund for the missed pickup, we understand how frustrating and disappointing the experience was for you. That’s not the level of service we aim to provide, and we sincerely apologize.
Flight canceled without notice and reimbursement request ignored by airline.
Frequent flight cancellations due to weather conditions
Business reply on Google
Sergio - We're incredibly sorry your flight was canceled. Sometimes poor weather (in this case fog) may be an issue along your flight path or at the destination while weather conditions may appear fine at your departure location. All flights are weather-dependent and may be canceled due to poor visibility, high winds or other potential poor weather. We will always make the safety of our passengers our number one priority. When a flight is canceled due to weather, we offer a full refund as you have noted, through the same process in which you paid.
Lack of timely communication regarding flight cancellation due to weather.
Pilot refused passenger request for front seat seating
Business reply on Google
Matthew, we're so sorry to hear you didn't enjoy your experience. As stated on our website, we do our best to accommodate passenger requests, but ultimately seating is determined by weight and balance. It's our goal to provide the best possible experience. A customer service representative just reached out to you to review your concerns more closely, but was unable to reach you. Please contact our management team directly at 425.482.2243 or via [email protected] to discuss your experience. We look forward to talking with you in more detail.
Flight cancellation and poor customer service regarding travel arrangements.
Business reply on Google
We’re so sorry for the inconvenience you suffered due to international flights being canceled. Unfortunately, US Customs is experience a nationwide computer issue that’s affecting all airlines — not just our computer system. The issue was trigged due to an outage with MS Azure. We are hopeful that it will be resolved quickly.
Flight cancelled without notice due to inconsistent reasons provided by staff
Business reply on Google
David — We’re so incredibly sorry for the inconvenience. Safety is always our number one concern. If, for any reason, our pilots or maintenance staff has deemed it unsafe flying conditions, flights are always canceled to ensure safety. It is always our goal to provide the best possible experience and we are always looking for opportunities to improve. We would appreciate an opportunity to review your concerns more closely. Please contact our management team directly at 425.482.2243 or via [email protected]. We look forward to talking with you in more detail.
Flight diversion and shuttle delay caused the customer to miss a meeting.
Business reply on Google
Tracie — We’re so incredibly sorry that your flight had to be re-routed to Lake Washington. Safety is always our number one concern and when traffic on Lake Union is too heavy, we’re forced to re-route for passenger safety. Our reservations team works hard to notify passengers as soon as possible if and/or when their flight needs to be rerouted, but we definitely understand the inconvenience. However, it’s always our goal to provide the best experience possible and are always looking for opportunities to improve. We would appreciate an opportunity to review your concerns more closely. Please contact our management team directly at 425.482.2243 or via [email protected]. We look forward to talking with you in more detail.
Lack of communication and assistance following a flight cancellation.
Business reply on Google
Jake - Thank you for taking the time to share your experience and for flying with us for so many years. As you said, we did have to cancel several flights on July 3rd due to weather. Safety is always our number one concern. When flights are canceled, we offer full refunds in the same manner which the flight was purchased — whether that be via a credit card, gift card or our QuickTix program. Due to the busy weekend, we were operating at full capacity and though we did try to reschedule seats for later flights, there simply weren't seats available. We'd appreciate the opportunity to review your concerns more closely. Please contact our management team directly at 425.482.2243 or via [email protected]. We look forward to talking with you in more detail.
Staff incorrectly rebooked flight causing loss of original seat
Excessive noise from frequent flight operations disturbs local residents.